Lee's Sandwiches — Restaurant in Fountain Valley

False Advertising and Misleading Receipt – Beware Customers

My dad recently visited Lee’s Sandwiches (Fountain Valley, CA) and bought 4 bottles of Lee Café coffee. There’s a promotion and the receipt clearly confirm the advertises: “BUY-2-GET-1 FREE Lee Cafe 16oz Btl.” Based on this, my dad expected the promotion to apply.

However, he was charged for all 4 bottles ($19.00). When he came home, he told me about it. I called the store, the cashier confirmed with me the coffee promotion is buy 2 get 1, I told him to do the math with me, he admitted each bottles cost $5.50, the result shows the total in the receipt doesn’t match with the advertise, he asked me to wait, then the manager took the call, she started with a raising voice and said the promotion is no longer active, but also said the system still prints the advertisement on every receipt due to the corporation control and they “don’t know how to remove it.” This is extremely misleading and invalid excuses. No apology was offered for the misleading advertisement or the overcharge. Customers are being shown a promotion that no longer exists, which is textbook false advertising and a bait-and-switch business practice. If the promotion is expired, it should be removed immediately from receipts so people aren’t misled at checkout. I could take further action, but my kind dad told me to just send them a message to tell them to practice business with honesty and send awareness to...

First time at this location, came on a Thursday at 5:30am, definitely busier than I expected. I recommend using their app to order ahead of time, or using the tablets to the right when you walk in to order, that’s what I did as I was only getting coffee. I think why people may think the service is slow is because it doesn’t seem that it’s about getting people in and out. Even while I was there the cashier was taking her time to help the folks, and maybe it’s just a culture thing, where we all expect things immediately. Idk just a thought lol I didn’t try the food, however they do have a happy hour which would be a good opportunity to try food items out. I am just happy it is 24 hours and I can get my lees at any time. Also if you sign up for their app you get a free...

This Lee's sandwich location is one of the slowest, meanest customer service I've ever experienced, there is no one in line and I'm the only one standing at the register to order, but this lady pass by me 3 times, and when I say can I order she just look at me and walk away, and after 10mins standing there she came back and blame it to the computer, but she's taking orders from the drive tru area. So the computer works. Then when I told her the 1st item that want to order she said ok 5 mins and walk away, I'm not even done ordering... and she's acting like she's mad or something so I waited again and she came back and ask what I want? And I said I'm trying to order, then she take my order like what's wrong with this? Do they...