Galleria — Local services in Fountain Valley

The apartments themselves are nice inside. When we moved in, within the first month we found cockroaches. The manager, Tim, said they're "water bugs" and had maintenance come to spray outside our apartment. The bugs kept coming back and we would find them in our sink and our bathtub. It was really disgusting and the situation was not handled at all by the manager - he was rude and dismissive to the point he basically got in a verbal altercation with me so I ended up dealing directly with the maintenance man who is the only competent and respectful member of the staff that works here. After we moved out they charged us outrageous fees for replacing our carpet, for cleaning, for painting - we only lived there about 6 months and they made us pay more than our security deposit, and we were very clean and kept our apartment in mint condition. We received the bill saying we owed a few hundred dollars so I paid it and within two weeks of receiving the bill (which stated I had 30 days to pay it) I received a harassing email from the manager, Tim, threatening to send me to collections the next day. This was after I had paid the bill already and with still two weeks left before the 30 day due date. This place is a scam and a rip off. Solely based on the disrespectful demeanor of the manager and the uncaring attitude they have towards their tenants I would never recommend this place. Much better places around the same area who actually...

If I could give these place zero stars, I would! I moved in and out of this place within FOUR DAYS!!! It started off with the lack of communication with the employees that work in the office. Before I moved in, I requested for my unit especially the carpets to be cleaned and I was told it would be done. When I moved in, I found myself being eaten ALIVE BY FLEAS. My entire unit was infested with fleas to the point where I would wake up to fleas attacking my body and I was able to collect them in a bag and bring the bag of fleas to the leasing office, as they were not answering any of my emails. I was then told that the pest control could come in a week later but I demanded that they handle the issue ASAP. I was then told by the property manager “MAYBE we can get them [pest control] to come in today”? I ended up going to urgent care, called off work, was started on antibiotics and anti inflammatory medications, had to do wound care on my entire body, and didn’t have a place to safely sleep. The property manager and the employees were unhelpful and this place needs to be shut down. The apartments are overpriced and the leasing office is horrible with communication. This was such a traumatic experience for me and my housemate. I’m so...

Do not move here! This place is way overpriced for the size of the apartments and for the location. There's really nothing by here and you can find places with way better shopping for the same price. The amenities like the gym are laughable and the pool is just ok. They will try and raise your rent a full 10% every single year aka ($300 or more) which is so insane. The new management never answers the phone and the women has an attitude. The original managers were way nicer and easier to get a hold of. When I moved out after 2 years they tried charging me $2000 dollars in damages which is just insane. I kept my apartment very clean and I had a commercial carpet cleaner that I used monthly to keep the carpet clean. I did have to leave in a rush so I left some stuff behind but $2000 in damages is so outrageous and I never received any photos of what was apparently damaged. I had to get a lawyer to fight the charges. There are homeless people everywhere and at night they're in the trash areas digging. For what they charge and how badly they screw you once you're in, you can find much better places to live. DO...