Starbucks — Restaurant in Fountain Valley

I went to Starbucks today this location to try their new ceramic cup and refill policy, hoping to reduce waste by avoiding a paper cup. When I ordered my coffee, I expected it to be served in a ceramic cup as part of their sustainability initiative. Here’s where the problem started: When I went back to the counter for a refill, they asked for a sticker that was supposed to be on the cup. However, the barista who initially served me forgot to place the sticker, and I had no idea it was required. Despite the original barista recognizing me and confirming my purchase, the store still refused my refill, claiming that I could have reused someone else’s cup. Instead of resolving the issue, they ask me to leave. Honestly, this was the worst customer service I’ve experience at a chain coffee shop. I think it’s time to support local, independent coffee shops instead - a stronger sense...

WOULD NOT RECOMMEND COMING TO THIS STARBUCKS! I came in and ordered my drink the guy at the register was cool and when they called my name I notice the color of my drink was full white and I ordered a coffee frap. When I asked one of the other barista she said it was correct, but then I told her my drink has coffee in it she confirmed that it was indeed the wrong drink and she told one of the other barista girl to remake it and the barista that remade it was so rude and had so much attitude for no reason. She kept looking at me making faces at me like I’m almost scared to drink my drink comfortable my now because I’m afraid she might’ve spit in it or something I don’t know what her deal was. I’m not usually a personal that says anything about these things but the day I decided I wanted my correct drink you have people like that working in a place servicing...

Quality of service is a mess. Representatives at stores are rude, unpolight, aggressive and have no respect for customers. So why do you want to go to a place for a cup of coffee and get insulted. Instead you can grab a cup of coffee anywhere else and I am sure that would be much cheaper, better quality and I bet anywhere else they respect customers unlike Starbucks. Starbucks has had totally changed to a hostile environment since 2016. I would not recommend Starbucks if you do not want to be insulted, overcharged and disrespected over a cup of coffee. Starbucks environment is not any more family orientated environment. Folks seating/ occupying chairs for ever are not the same Starbucks customers who used to be. The environment in Starbucks has totally changed toward worst and I can see Starbucks is going to lose customers in the...