El Punto y Mas — Restaurant in Four Corners

Very displeased. I placed an order online, waited the allotted time for pickup, when I arrived the person running the truck told me that there was no food and that I had to cancel my order the way I ordered it. He did not offer any substitutions for the order I placed, he did not offer to cancel or do a refund, simply stated that I had to cancel my order through the online site I placed it and went about his business with other customers. The site does not have a way to cancel the order, I called Clover (which is the POS that they utilize) and was told that they could not assist me, that I had to do a dispute with my financial institution. Now, why do you ask for my phone number when placing an order if you aren't going to call to let me know of the situation. Clearly the man in the truck does not know how to do a refund, doesn't care or is lazy. Whatever the reasoning behind it, this is bad customer service. I should not have to dispute charges with my financial institution when you can cancel a charge with a press...

I was looking for Puerto Rican food in the area and found this one. I am Puerto Rican myself. I started to talk to the server, and I noticed he had a different accent. I asked him where he was from the first time, but he didn’t respond, so I thought he didn’t hear me. I asked again the second time, and he asked why I care with a nasty attitude.

I believe in supporting mom-and-pop restaurants. I was going to buy food for my family. I want everybody to know that this guy is not a Puerto Rican. Puerto Ricans are friendly and family-oriented people. We like it when people eat our food and love it. He is a disgrace to Caribbean food and culture. If you have the time to read this, please don’t waste your time there. I’m pretty sure the food is good, but to eat in a place, you need to have a...

We stopped to eat here after landing at MCO from Chicago. The food was delicious, so I called back a couple days later to order approx. 12-15 tripletas for my daughter's softball team (Spring Games Tournament). When I called, I asked for a guesstimate of their tripleta's size (was it 5inches, 7inches., or bigger). I explained that I was trying to figure out how many to buy since we wanted them cut into 2 or 3 pieces, so the girls could snack on them in between games. But the guy wouldn't bother to answer the question and flat out refused to even guess how big the tripletas were. He instead was rude, saying, "just order", and then hanging up. So I placed my $200 order elsewhere. Customer service goes a long way and I was very disappointed with...