I Love NY Pizza Restaurant Bar & Grill — Restaurant in Florida

Support Local Small Businesses - Just NOT this one.

TLDR: Don't order online, gamble at your own risk. Pay a premium for a chance at no food and no customer service. Check other negative reviews, I'm not the only one this happened to.

We are new to the neighborhood and tried our best to try out all the local unique restaurants. Cagan Crossings is like a tiny Epcot with cuisine from around the world, free parking, and no price for admission. We try to dine in, but there are some days when going out just isn't an option. So why not order delivery from the local place instead of any of the OTHER options readily available (8 other pizzas places within a mile of them)?

So, my wife decided to order online direct from their website since Doordash always takes a cut from small businesses (but at least they own up when they mess up). We ordered over $50 worth of food at a reasonable time 8:30 pm (they close at 10:00pm) and we received an initial email and a confirmation email as shown in attached photos. Check out the highlighted sections of the initial email, especially the part where they thank you for ordering direct from them. We were not worried because we got a time estimate and the confirmation email.

An hour passes, it's 9:40 pm. We give the driver a little late buffer of 10 minutes before we call the store. Surely they would have emailed us if something went wrong (see highlighted). So we called to check, the person on the phone asked what website we ordered from. We told them that we ordered directly from their website. The person then irritated, said to scroll down on the email and tell them which online service we used. Apparently they use TWO different online services for their DIRECT website. After giving them the transaction ID, they then proceeded to tell us that the order existed, we had paid for it, but that they at the STORE had not received the order and didn't even have the order details. (Please note the screenshots you see here were made today, May 4th, I'm still able to pull up the order details online) They then said they could not get us the food because it was too late (they weren't closed yet) and that because we paid online through their service that they could not refund us immediately and that they would have to send the company an email to get our refund.

So at this point, we were upset, hungry, and tired. We thought, well that really sucked, the internet can cause problems it happens. They ought to get their process fixed so this doesn't happen, but hey at least they refunded our money. So we waited, only to find out 4 days later that the transaction WAS NOT cancelled and we did NOT receive a refund.

I hope that the owner reads this and realizes how BAD this is for their business. Get this process fixed all together or develop a safety net to make sure that if this does happen you can adequately and appropriately rectify the error with your customers. You should be furious at your 3rd party (not so direct) provider for your online ordering. At this point I see no reason to choose your restaurant over the 8 other options I have within 5 minutes of me, regardless of the quality of your food. It's not worth the gamble of paying out $60 and an $11 tip for no...

Been going here for a couple years now since moving from NY and "was" the closest to being authentic NYC pizza, pasta and subs within 20 miles. I normally would not put up a review, or stop going to a place when mistakes on orders happen, but once the blame game starts I already know what time it is and cut my ties. To be specific. The last couple of times they miss the "extras" (addition sauce - paid for) and would have to drive back. An inconvenience, but not a huge deal. The reason I am just not ordering here ever again (not that they would care based off of this experience now) was the way my most recent interaction was handled. Made an order for 1 cold sub (on the actual menu as "cold subs" - ham and cheese) and 2 chicken parm subs which totaled about $45. I got home and the ham and cheese "cold sub" was put through the oven. Did not request it that way. (hot slushy ham and cheese is not my thing, and again, cold sub as per their menu). Again, not the biggest deal, but an inconvenience to go back. I also ordered 2 chicken Parmigiano subs and have always requested for the cutlets to not be cut up. I get it. It's a preference, but none the less, not much work in the kitchen to "not" cut up the cutlet. So I drive back and the swapped out the ham and cheese. And when I also advise about the cutlets being cut, right away the chef (with an altered voice) "no,no,no, that's how you ordered it. You said to not cut the sandwich" 😒. I then specified that I didn't want the actual chicken cutlet chopped up into small little nuggets (The way I always order it from here cause I know that's their go to - it's a texture thing and also prevents the chicken parm sandwich turing into a soupy mess), then they turn around and blame the waitress/order taker. Either way, they swapped out the ham and cheese (and still took back the one they cooked - would've been a nice gesture to just advise to keep it since we know it will get thrown out anyway) and made no attempt to try an offer some type of apology or to "make it right". Not that I want free food, but the customer service gesture would have gone a long way instead of leaving like I was being blamed and I am now making it inconvenient for them. Not that it means much. But this is how loyal customers are lost. I will willingly drive myself the 20 miles to go to G's NY Pizza at 12346 Roper Blvd, Clermont, FL 34711. 'I love NY Pizza was passable, but G's NY is the real deal. The owner G is that authentic Italian who remember ls all his regulars and truly shows his love for his craft. Always welcoming and the food takes me right back home once you take that first bite no matter if it is sub, pasta and especially pizza!! Both neopolitan or Sicilian slice. And now has proven even more so, worth the drive. Never going back to 'I love NY pizza" place again and deleted from...

Where do I begin? We gave this establishment a try for the first time and it was NOT pleasant. Once we were seated, there were several signs that the visit might not go well. It was last Friday night at prime dinner time and there were only 2 other tables with people other than ours. Delivery Pizza seemed to be a little busy, but definitely not the restaurant sit down – Dinner menu (other than Pizza). My husband ordered the Chicken Fettuccini and I ordered the Lasagna. The Lasagna was great, however, the Chicken Fettuccini was horrible, not even edible. It had ZERO taste, watered down sauce, and the Chicken was rubber. My husband took 2 bites and I took 1 bite, and it was horrible. We’ve never had a fettuccini that has tasted this terrible. I advised the waiter of the “opportunity” and let him know that the meal was not acceptable. You could see that the plate was barely touched. I asked if we could get a replacement and get another Lasagna, because Fettuccini was NOT GOOD. The waiter said to Hold On and the Owner/Manager would come by our table to discuss the opportunity. We waited for 15 minutes and no one came by our table (mind you we have an Infant and Toddler with us at the table). All along the Owner is behind us and never comes to our table. Our waiter was nowhere to be found, so I asked another lady to ask our waiter to come to the table. The waiter came and I said it’s been 15-20 minutes and we’re just sitting here with no resolution. He tells me “Sorry” the Owner is Busy right now. How is he Busy when there are literally No customers in the restaurant and he’s been standing behind us this entire time? After 10 additional minutes, my husband walks to the bathroom and it wasn’t until my husband left the table that the Owner finally came to our table. The Owner came to our table and spoke to only me and he Came to my table with a preconceived Aggressive Attitude. He was NOT corporative and was refusing to replace our meal or refund (“We don’t do that here”). The Owner wanted to debate with me on how great the food is and that he makes 100’s of this same Fetuccini dish daily, without a problem (Not TRUE!). I had to battle with him for 5 minutes until he finally came to his senses and removed the meal from the bill. Even though the Owner had a prejudice opinion about my family, my husband was still fair with the waiter and tipped well over 20% to the Waiter. We have travelled all over the USA and Oversees and my husband and I consider ourselves “Foodies”…we have a lot of experience with restaurants and food etiquette and we have NEVER come across an establishment that refuses to accommodate the customer within reason. We absolutely DO NOT recommend this restaurant due to the prejudice and attitude of the ...