BJ's Restaurant & Brewhouse — Restaurant in Framingham

Arrived at 10:15pm on a Wednesday evening, they close at 11pm. We did call ahead to make sure they would accept us and the gentleman who answered the phone said there would be no problem. We arrived and the hostess saw that I was on crutches but decided to bring me up 3 stairs to a booth that appeared to only really sit 2 people comfortably, forget 4!!! When I asked her for a better option, her reply was, all those tables are closed. So she brings me back down the 3 stairs to a much better table that was labeled, handicapped!!! Why she didn’t offer this at the beginning, god only knows!! Our waitress was nice, but honestly, you could tell, she wanted out!! Made us feel as there was a timer set upon us!! We ordered drinks and one appetizer, steak sliders and she proceeded to want our dinner order, we asked for just a few more minutes and she replied, just remember, kitchen closes shortly, okay, but it’s only 10;25pm, what’s a few extra minutes?? She returned with the drinks and we ordered. I asked, If the fish and chips were a light batter and she replies, yes but I don’t eat them but have never had a complaint. So I ordered them as they are pictured on line as very light batter and look delicious!!!! WRONG!!!! I also ordered mashed instead of french fries, that never happened. Another guest orders a chicken sandwich with sweet potato fries, it arrived with regular fries, our waitress did go to the kitchen and arrived back with a portion that she claimed was all she could scrape up. The sliders arrived cold and without the French fries which arrived 20 minutes after we finished them. Total time was about 40 mins before our dinners arrived as the kitchen help had mostly retired for the evening and they were working with a skeleton crew. My fish and Chips were so heavily battered and overcooked, you could barely taste the fish and came out with french fries instead of the mashed potatoes, probably the worst fish and chips I have ever had. Manager did come out and apologize for the mishaps, but still, come on. All in all, a very disappointing experience as this restaurant does have potential as it’s really done up nicely. Dessert, were not offered as it was after 11, but still would have been nice to let us decide if we wanted anything, in which we didn’t anyways. All in all, it was a...

Came to BJ’s for dinner with two friends on a Thursday night around 6:30. There was plenty of free parking as well as plenty of handicap parking. We entered and were seated within minutes at a booth towards the back of the restaurant. Upon entering, I was welcomed by a wonderful modern ambience, great architectural design and very cool light treatments. Open and airy, the room had a nice flow. Innocuous music was playing in the background. It was at the perfect volume.The rectangular bar was pretty busy , several flat screen TVs graced the walls and the dining room was quite lively as well. There was a huge menu on the wall showing a national and local craft beer selection. It also featured a few ciders and Shandy‘s. There was a pretty cool craft cocktail menu also which is where we ordered our beverages from. Our server Ashley was very attentive and knew the menu well and answered our questions with confidence and knowledge. One of my friends is on a strict gluten-free diet. She found there were many GF items to choose from on the rather large menu. Before we ordered our meal I ordered a Tropical Mule which was so delicious and refreshing. My two friends ordered the White Peach Margarita, I tried it it was also delicious. The drinks were crisp. We started with the boneless chicken tenders tossed in a delicious root beer glaze. Crunchy celery sticks on the side with ranch dressing dip. I ordered a Bacon Cheddar Burger on a fresh Brioche bun with crispy crunchy fries as my side. The burger was cooked perfectly medium and the fries were hot and salty just like I like them. One of my friends ordered the Turkey Burger, she loved it, and had a side salad with her burger. My other friend ordered a regular Cheeseburger gluten-free with a side of cheddar mashed potatoes. She was very happy. We then shared a gluten-free chocolate chip cookie with a scoop of vanilla bean ice cream. It was the perfect ending to a great meal. Thank you BJ’s for sharing your wonderful restaurants with the world. I will definitely be back again. Oh and by the way because our booth was a step up , stamped right on the table was “please watch your step “ which was a great way to inform the dining guests that the...

Me and my colleague walked into an empty restaurant, looking forward to the fast service. The hostess comes up to us and doesn’t say a word, didn’t even crack a smile. She leads us to our table as we say thank you she just storms off. The tables had mystery stains and spots of stickiness. The menus were also sticky and gross per page you turned. After some time we get our waiter and put our orders in. For such an empty place the water took way too long. After 40 minutes we get our food. First, I added additional bacon to my burger, and it was forgotten. No biggie. It actually ended up being pretty good overall. My fries were over fried where with every bite I would get a pool of oil in my mouth. And whoever salted them did not hesitate, way too salty. My friend got the parmesan crusted chicken. Literally mystery meat. Felt like you were chewing on rubber. The broccoli was barely steamed and cold. She then changes her order and gets the unlimited soup and salad meal deal. The broccoli cheddar soup can’t even qualify as soup. There were just crumbs of broccoli in it, the other 90% of the soup was pure cheddar. It couldn’t even be qualified as a liquid it was just chunky cheese. The salad had a good dressing to it the only problem was the wilted lettuce. After near another hour we got addressed about our pizzokie (we got the pizzokie meal deal) and then had to wait an additional 25 for them to bring it out. Mind you the place is kinda filling up and we observe other tables getting quicker service than we had, why? Idk. Not to mention while we were waiting for our food we kept getting attacked by decent size flies. Very unpleasant. Whatever we finally were able to get the hell out of there and as we are inching towards the door I’m waiting for the hostess to atleast wish us a good day or something. So I had to take initiative and tell her to have a good one and she just mumbles under her breath. Not even some fake enthusiasm? Listen I don’t know if it’s the quality of the food or the people working there right now but I would never go there again. I wouldn’t even recommend anyone to try it out, in fact I would advise...