Chick-fil-A — Restaurant in Franklin

What more can you say about the best fast-food chicken sandwich on the planet? Well, not much... so I thought I'd tackle two items that are just as important to those of us on the go who stop by their local Chik-Fil-A to pick up a quick family dinner in between volleyball/violin/basketball/dance/gymnastics (add your own kid activities here): speed of service and flexibility.

First, speed - Like every single one of these franchises around the globe, the line almost always wraps around the store whether you arrive at opening, closing, or somewhere in between. Fortunately, lines at this store move right along. When traffic gets especially heavy, management sees fit to send out the "traffic cop" to direct motorists around in the most efficient way possible. I've rarely had to wait longer than 10 minutes between the time I enter the line and when I'm pulling away with some hot, delicious chicken sandwiches (or now that my waistline has taken a beating from holiday fare, the southwest chicken salad with chili lime vinaigrette please).

Flexibility - don't know how many times I've forgotten to complete my order correctly in the rush to grab the food and get back to the game/concert/practice (insert your kid activity here). At most other fast food joints, this generally means doing without or a "please pull ahead to the line up there while I sort this out sir" I can't say every Chik-Fil-A is able to accommodate but this one seems to shrug off last minute additions at the window as if it were a part of their protocol. Kid (most of their employees seem to be smart high school kids) asks what I need to add, re-tabulates, adds food item, collects money, delivers food, and away we go (seemingly with not impact whatsoever on wait time for those behind me who I've inconvenienced).

Good job Cool Springs Chik-Fil-A - a great place to go if you want speedy, flexible service...

Chick Fil A’s reputation for great customer service is well-known, which is why I was so surprised and disappointed to be treated rudely at this location - by a manager, no less - during a recent visit with my kids.

My daughter and her friend were excited to try one of the seasonal drinks. I ordered two for them and decided to try one for myself as well. Once we were settled, I realized that I’d been given a regular fountain drink. I returned to the counter and asked if they could swap my drink for the one I had ordered. The manager responded that I would have to order again - and pay more - in order to get the seasonal drink. I explained that I had ordered the seasonal drink and had been given the wrong one to begin with. The manager refused my request and, in general, treated me like some low-level scam artist trying to pull a fast one.

All this over a single drink and a price difference of maybe one or two dollars?

I worked in a coffee shop for many years. I know how easily drink orders can be misheard or misconstrued by both employees and customers. When that happens, though, the solution is simple - be polite and give the customer what...

Used the app to order food during a food run at the office. My order was not there and I called saying that the money had come out of the app and to please send my lunch with person picking up. They could not bc they could see the order on their end and I went without lunch that day. I was told by the store to get a refund I would need to contact corporate office which I did and a few days later received a voicemail apologizing and promised the refund by end of business day by one of the managers at this location. That was a month ago, 5 follow up phone calls to corporate promising resolution, dropped calls and hours on the phone on hold and I still have no refund. I'm currently talking to the store manager again who said an email on her end was successfully sent, but I never received, stating I needed pull my bank statements to prove that money was taken from my account bc she had no record of it. I was just able to prove the transaction and the store refunded my money 4 weeks later with no real apology. The manager justified the inconvenience saying that corporate did not alert them of my calls but corporate saying they did. What a...