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La-Z-Boy left us with damaged furniture & floor. Spent over 20K in this store this year including ordering leather furniture & a sofa bed 6 months ago. As of today, we are still left with a damaged leather couch & holes in our floor from La-Z-Boy delivery, not to mention deep indentions in our door trim from delivery of furniture. Furniture was delivered over 2 months ago. The La-Z-Boy delivery people inflicted multiple dents and scratches including a one-foot gash in the leather couch. They cut the tie down strap confining the bed portion of the sofa bed, sending the bed flying to the floor, piercing & leaving two holes in our floor. Within 30 minutes of delivery, we alerted Franklin La-Z-Boy about the damage. In the ensuing days, La-Z-Boy quoted us a total estimate of 3 weeks allowance for parts & labor to repair the couch and an agreement to reimburse us to replace the damaged flooring. It is now +2 months since the damage was done and we have no repaired couch and no reimbursement for our damaged floor. We’ve been told conflicting information that the parts were ordered, that parts were delayed, that parts had arrived days before & someone would call to schedule repair, and finally that parts never arrived & would take 2-3 more weeks. Since the damaged floor pattern is no longer made, we’ll end up replacing all flooring on the 1st floor so that all rooms match like they currently match. This is a totally unexpected expense and inconvenience. Our only safety net that La-Z-Boy may one day make good on their word is that on the delivery day, we were asked only to pay the sofa bed balance by their own negligence. The leather furniture balance will be paid if our furniture is ever repaired to our satisfaction and we are reimbursed for the floor damage. We refrained from leaving a review, expecting La-Z-Boy to periodically update us on progress and make things right within a reasonable timeframe. Six months after ordering the furniture and two months since La-Z-Boy damaged our furniture and home, we are still waiting for La-Z-Boy to do the right thing. This is dragging on. It’s taken time from our work schedules to make many, many inquiries. We still don’t feel like this is our furniture & have yet to cut off the tags. The couch is no longer nor ever will be pristine. It is extremely frustrating that we took such care to decide on vendor & furniture pieces to complement our home and this is the quality and service we get when choosing La-Z-Boy.

ChristineChristine

Purchased 2 top of the price chart leather chairs from this location. Salesman was helpful. Pushy. But helpful. 4 months in our home the chairs failed, started rocking poorly, and severe color fade where head and arms lay, as well as the leather cracking at seams. Immediately called and they said they sent an email to warranty dept. No answer. 3 months later, called and again they say they sent another email to warranty dept. No answer. Did this again 2 more times. We bought the extended warranty beyond the in-house one that is for the first year. Still under warranty at this point. Finally got the phone no. to warranty dept 11 months after initial complaint and reaching out to them. They sent a man out to look at the chairs. Haven’t heard a word from anyone since, and have called 5 times trying to get a hold of anyone for any answer at this point. All we get is “we’re looking for someone that can fix your issues”. What?!? It’s now been 2 years, and we have never had the problem chairs replaced or repaired or heard back from them. We’ve chased them to honor their warranty and the one we purchased. They will not. We have purchased Lay z Boy chairs since 1995. We will NEVER EVER buy from them again, and it is my personal belief they have no intentions of ever honoring a warranty. Very sad what a good company has turned into. Do not buy from them, they will lie and cheat you out of your money by not doing their job.

Arlene MacPhersonArlene MacPherson

I am so disappointed in Lazyboy. We bought a sectional in 2022 for over $5000. In 2 1/2 years this is what one of the recliners looks like. My husband sits there. He is an average size man who works full time, so the seat has normal use. The leather is totally discolored. I paid for extra fabric protection. I called Lazyboy, who told me to call the warranty place. They denied my claim saying this is NORMAL WEAR AND TEAR and is not covered. I called Lazyboy claims back and they said they do not warranty fabric. I felt like this must be a defective piece, but was told it was not. I was quoted $850 to fix it. (I paid just over $1100 for the whole recliner so that is nuts). Why would I sink that much more money into a crap product? According to them, this is not a defect, so it will just happen again. I asked where I could complain higher. The guy on the phone said he’d have his manager call me. That was weeks ago, so obviously that won’t be happening. I spent a lot of money for the Lazyboy name which was such a big mistake. I could have spent $2000 for a similar sectional at Costco. I would give this Lazyboy zero stars if I could. Don’t waste your money. Lazyboy is not what it used to be and the service is poor. I bought other furniture there at the same time. All together I spent more than $10,000 and this is how I was treated.

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Reviews of La-Z-Boy Furniture Galleries

4.4

(222)

1.0

2y

La-Z-Boy left us with damaged furniture & floor. Spent over 20K in this store this year including ordering leather furniture & a sofa bed 6 months ago. As of today, we are still left with a damaged leather couch & holes in our floor from La-Z-Boy delivery, not to mention deep indentions in our door trim from delivery of furniture. Furniture was delivered over 2 months ago. The La-Z-Boy delivery people inflicted multiple dents and scratches including a one-foot gash in the leather couch. They cut the tie down strap confining the bed portion of the sofa bed, sending the bed flying to the floor, piercing & leaving two holes in our floor. Within 30 minutes of delivery, we alerted Franklin La-Z-Boy about the damage. In the ensuing days, La-Z-Boy quoted us a total estimate of 3 weeks allowance for parts & labor to repair the couch and an agreement to reimburse us to replace the damaged flooring. It is now +2 months since the damage was done and we have no repaired couch and no reimbursement for our damaged floor. We’ve been told conflicting information that the parts were ordered, that parts were delayed, that parts had arrived days before & someone would call to schedule repair, and finally that parts never arrived & would take 2-3 more weeks. Since the damaged floor pattern is no longer made, we’ll end up replacing all flooring on the 1st floor so that all rooms match like they currently match. This is a totally unexpected expense and inconvenience. Our only safety net that La-Z-Boy may one day make good on their word is that on the delivery day, we were asked only to pay the sofa bed balance by their own negligence. The leather furniture balance will be paid if our furniture is ever repaired to our satisfaction and we are reimbursed for the floor damage.

We refrained from leaving a review, expecting La-Z-Boy to periodically update us on progress and make things right within a reasonable timeframe. Six months after ordering the furniture and two months since La-Z-Boy damaged our furniture and home, we are still waiting for La-Z-Boy to do the right thing. This is dragging on. It’s taken time from our work schedules to make many, many inquiries. We still don’t feel like this is our furniture & have yet to cut off the tags. The couch is no longer nor ever will be pristine. It is extremely frustrating that we took such care to decide on vendor & furniture pieces to complement our home and this is the quality and service we get when...