Domino's Pizza — Restaurant in Franklin

New York Style Cheese Pizza: Domino’s has its beginnings in 1960 when Michigan brothers Tom and James Monaghan purchased a small pizza restaurant chain called DomiNick’s. In 1965, an employee named Jim Kennedy suggested the name change to Domino’s. Following the new name was the creation of the company logo, which features a domino with three dots (representing the first three stores in 1965). My favorite styles of pizza generally involve a thick and chewy crust, but I'd heard good things about Domino's New York Style Pizza. If you're not a pizza aficionado, New York Style Pizza is defined by its ability to be folded in half to eat, making it convenient for those eating it on the go. The foldability is due to the thin crust, which is crispy on the edges, but soft and pliable in the center. Traditionally it's made with tomato sauce and low-moisture mozzarella cheese, but I swapped out the tomato for a robust and flavorful Alfredo sauce. According to Domino's, their dough is never frozen and thinly stretched by hand before being topped with sauce and a melty cheese blend of mozzarella and provolone. The pizza comes cut into six large slices, that are easily foldable and floppy. Although the thin crust is not my favorite (remember I like mine thick and chewy), it does have a nice buttery flavor. Lastly, on looks alone, I feared the layer of cheese would not be enough, but it was plenty cheesy when I chowed down on it. If NY Style Pizza is good enough for the heroes in a half shell (TMNT), then it's good enough for me. Doughboy...

Staff is incredibly rude. I ordered 2 small pizzas, one with gluten free thin crust, the other regular thin crust, both with different toppings. When I received the pizzas I immediately noticed that the pizzas were made with the incorrect crusts. So I called this Dominos store to let the staff know they made a mistake. The first employee that answered couldn't have seem more uninterested with my concerns. He transferred me to the manager, and I'd use that term very loosely to describe him, who immediately got confrontational with me. I tried to explain the problem with my order and this guy kept talking over me and wouldn't even let me get a word in. He swore up and down that the pizzas were made correctly and basically insinuated that I was a liar. Now, if you've ever ordered a gluten-free pizza from a restaurant you should know that gluten-free pizza crust is like cardboard, which is exactly the crust that I had on my pizza that was supposed to be regular crust. The "manager" kept aggressively stating that I had no idea what I was talking about. He finally said, "Whatever man, complain to corporate, I'm done with you" and then hung up on me. So I did just that, I called corporate. And I truly hope that this "manager" gets reprimanded accordingly. DON'T EVER ORDER FOOD FROM...

The manager of the S. 76th St in Franklin location needs some serious Management & Customer Service training. I have never come across a person in “leadership” who lacked both of those skills 🤦🏼‍♀️ We ordered pizza, a sandwich and desserts. 20 mins after our food was to be delivered (“driver pulling up”), we called the store to get a status on our delivery. The manager told us that the food was delivered and to look around outside. Timeout… What?! It is 7 degrees at the moment — I am not going on a wild goose hunt to find the food I ordered that was supposed to be physically delivered to me. My husband walked around our house and saw our food just sitting in the driveway… We called the Manager back to ask why our food was left on our driveway and kindly request a new order be delivered… We were hung up on TWICE. On the third call she offered a gift card; we informed her that we did not want a gift card but rather a new order to be delivered. She refused to do so and hung up again. We will NEVER order from this location again and we will post about this awful experience everywhere…. Also,...