Franklin House of Pizza — Restaurant in Franklin

I ordered a Hawaiian pizza well done on the bottom. They did just what I had asked for! The reason for 4 stars is that I also ordered a baklava, not at all impressed. It had no taste what so ever. I don't think you should buy that here for a dessert. I went on their website to order these items. I got a pop-up message saying I had to purchase $20.00 worth because of where I live. SMH. I live down the street! So I called and ordered my food, she didn't say anything about it. I just paid under 20. Their food is really GOOD. They are cheaper than Franklin Pizza and Deli. I ordered a club sandwich from both places..this is the best place and it tasted a whole lot better and it cost me $6.00 cheaper. Not every place is jacking up prices here they haven't, but Franklin Pizza and Deli...

I had one of the worst ordering experiences ever. I ordered a pepperoni pizza, but they delivered a plain cheese pizza instead. When I called to report the mistake, the person on the phone was extremely rude and even hung up on me. I then spoke with someone claiming to represent the manager, who insisted I had ordered a cheese pizza instead of acknowledging their error. Although they eventually agreed to send a replacement, their overall attitude made me feel uneasy about accepting food from them, so I canceled the order. The whole experience was awful, and I will never order from this place again. With such poor customer service, I wouldn’t recommend...

I would give 0 stars if it were an option. I never do things like this but this place has messed my order up twice and done nothing to fix it. We ordered a chicken bacon ranch pizza. There was no sauce on the pizza (not even Ranch, which is in the title of the pizza.) They said no problem well make you another one. I drive back to the store and waste my gas for them to not give me another correctly made pizza but to just give me a side of ranch and claim that they put it on in the first place. Now the pizza is cold and I will never buy anything from this location again. Maybe you should teach your employees a lesson in...