Learning Express Toys of Franklin MA — Local services in Franklin

Very upsetting experience. I live approximately 30 minutes away from this location. I called the store asking if they had a particular squishmallow as I knew it was popular at this time and didn’t have much faith they would have it. I was surprised when the man told me they in fact had one left. I asked him to hold it for me but he said due to owner policy they cannot hold squishmallows which is understandable due to high demand. I had called at 4:30, knowing they closed at 5, I took the risk to drive the thirty minute distance to this location to pick up the squish. I had called and a woman answered and told me she would wait to close the store until we had gotten there, which was extremely generous as we knew we would arrive a little bit past closing time. When we got there we walked in and the squish was gone. Though I knew it could not be held, it was baffling that we drove all the way, calling again 5 minutes prior to our arrival to show up and have it be gone. There was no description or explanation of how it magically disappeared from its place on the shelf. The woman was baffled that it was gone, while the man who I had previously talked to, stared down at the counter without saying a word. He wouldn’t even look at me or my mom. I found it crazy that one particular squish could have been sold in such a short time period of what was 30 minutes. As this location is tucked away in a plaza located in Franklin. Very...

I am a huge advocate for small business. In fact, I have been supporting this store for a long time. Both my children use " figit " style toys to help them study, take tests, and concentrate in general. I walked into the store today with my 8 year old son. We knew what we were getting and requested it from the courteous lady at the counter. The other lady ( of whom is the owner, as I found out after the fact ) stated my son would be " too rough" with said gummy bear, and a disgusting shaving cream material would get everywhere, and walked around the counter to show my son other toys that are better suited for rougher play.... My son has a few of these already! We even told you upfront that we purchased 4 last week! Who are you to judge and assume who and what my son, or any of your customers, may or may not do with any merchandise from your store. Your lack of restraint on comment, whether ill-willed or ill-timed helpfulness, was unwanted, un warranted, and just plain rude. We will not be back. Small business or not, the only thing you will learn quick in here is you'll buy what they want you to buy, kids are not welcomed, and you are judged at the door...don't believe me...read the...

I absolutely hated coming here! My friend and i walked in with an ESA and the lady told us to pick her up because someone was “deathly allergic” to dogs and told us to stay away from the counter. Then as we are looking at the Squishmallows, a man comes up to us and tells us that it was only 1 squish per person, which is understandable! Then continues to stare at the tattoo I have on my collarbone and basically made offputting remarks about it and the others I have. We really wanted 2 squish each but obviously couldn’t do that, so we asked another customer shopping if she could grab one for us and she was willing to! We then just walked around the store waiting for her to buy it and the man came BACK UP to us and told us we needed masks after not wearing them the 20 minutes we were already in there because we are both vaccinated! We go out to the car and find some masks and come back inside. That same man told us in a very condescending tone that we could not ask others to buy squishmallows for us. I was absolutely baffled by this and immediately walked out. Do not go to this Learning Express. Go to Westbourgh instead! They’re much nicer and...