Milwaukee Burger Company - Franklin — Restaurant in Franklin

For having burger in the name it was disappointing and certainly didn't fill my craving for a great burger. For starters, the lemonade was very watered down. Next we ordered the onion rings which were very good and we enjoyed the breading and chipotle sauce.

We went with the build your own burger. One had a classic patty with lettuce, sauteed mushrooms, raw onions, and chili. The burger was cold and dry and the mushrooms were overcooked. The chili had a good consistency and taste and stayed on the burger. The second burger had the MBC blend patty, cheddar cheese, lettuce, pickles, a fried egg and chili. Sadly, the egg was overcooked with no runny yolk to smother and soak into the meat which the burger desperately needed as it was also dry.

We were curious and also ordered some boneless wings in the sweet chili sauce and bleu cheese for dipping. The sweet chili sauce was extremely liquidy, but had good flavor. The wings themselves were inconsistently sized as was the coating (see photo). However, they were cooked well. They were completely cooked through while remaining very moist and juicy. The bleu cheese for dipping was also very liquidy and only had one small chunk of bleu cheese. Had I not used a carrot stick (also inconsistently cut) to search the cup, for the piece of bleu cheese, I would have thought it was ranch.

Our server was quick and responsive and did an overall good job. She noted when my drink was empty and promptly brought a refill. She also did a good job clarifying the purpose of the chili was for the burger and not just to have a bowl of chili. The only criticism is that she inquired how everything was prior to us trying the food and didn't come back until we were done.

UPDATE 12/20/2019 - (Original rating 2 stars) Gave MBC a second chance...

We were promptly greeted and seated. Our server also greeted us in a timely manner. I notified our Server of the concerns during our last visit and even allowed her to read my original review (above). I had hoped this would result in a better outcome. Well...

I ordered a Build-Your-Own-Burger, again, with the classic patty instead of the MBC grind. Like last time I ordered the fried egg on top and asked that it be prepared over easy, to get that nice runny yolk. When the burger came... the egg was over hard with almost no yolk. This time I notified the server and asked for it to be remade which she stated wasn't a problem. After several minutes she came back with the burger and the SAME egg only covered more with the chipotle ranch sauce. This time I asked to speak with the Manager. I spoke with the Manager, Kendrick, who stated he had been made aware of the issue with our order and had already taken care of the check. I showed Kendrick this review and the egg on the current burger. He apologized. When I asked if they could make a burger with an over easy egg, he promptly took care of it. When the replacement burger came out it was much, much better! The burger meat was juicy and the yolk added even more to the flavor. Had Kendrick not gone above and beyond this review would have dropped to a 1 star based on getting the same burger with the same egg initially. However, because of Kendrick's customer service and the properly remade burger I have modified this to a 3 star. Had I received the properly remade burger originally without the extra attempts this could have...

HAIR IN MY FOOD AND POOR CUSTOMER SERVICE! My Family and I decided to go there for a late lunch and my experience was Very Horrible . When we were seated it took 15 minutes for someone to take our order. The waitress while passing by to take the dirty dishes to the kitchen ask what we could like to drink. We told and she stated she be right back. Another 10 minutes pass and we finally get our soda which was flat. She left again and didn’t take our orders. It took her another 10 minutes to come back, which at that time I was ready to go. The waitress took our order and it took about 20 minutes for our food to come out. Once we receive our food I picked up a fry and noticed a Long BLONDE HAIR IN MY FOOD! I had once again wait for the waitress to return and which she did 5 minutes later I explain how upset I was to have hair in my food. She stated she was sorry and took it back to the kitchen. The waitress return 10 minutes later and stated her mange took off my bill. I didn’t even want to eat more, I was was really to go. I ask her for the bill again took another 10 minutes. she brought me the bill and I was asking mid sentence can I have to go boxes( for my husband and daughter food) she walk off like I didn’t say anything. So I had wait another 10 minutes for her to return, while was talking to another table I wave for to come back over and then I ask the boxes once again. When she return with the boxes I sign for the check and walk off. I had again had to wave for her to come back because she didn’t return my credit card. At this point I wanted to talk to the manger and she stated he was really busy in the kitchen as she gave to me my credit cards. I didn’t want wait another 20 minutes so I left.

*What really upset me besides Hair in my Food and Poor Customer Services was the fact how other people were treat well. I noticed other customers that were a different race from my family getting service right away and was given water as soon as they sat down. My family was even offer that. The same waitress went to check other tables multiple times and just walk pass us like we weren’t even there. I will never return and I will be tell my family and friends this not...

Milwaukee Burger Company has a nice big, bright, inviting atmosphere without being overly loud or obnoxious. It manages to walk the line between sports bar and family-friendly restaurant fairly well. . When we went it was not too crowded and I was pleased to find the service was quick and attentive. We visited with our infant in a car carrier and the staff didn't hesitate at all in accommodating us.

The food was excellent. We ordered the oversize cheese curds as an appetizer. They are unbelievably good, and are actually quite a good value - I think I would have been happy to get about half as many as we received for the price paid. Really impressive. As for their namesake burgers, they offer a good mix of standard burger fare and more "creative" options. Too many places focus on the burger toppings and end up serving meals on a bun that sort of forget that the burger itself should still be the star of the show. I had the hangover burger, which was served with blueberry jam, a fried egg and on blueberry bread. It was a great combo that I would not have thought of on my own, and all the extra toppings were subtle enough that I could still taste the beef. My wife ordered a more standard burger, which was very well constructed and also tasted great. The beef is clean and fresh, and you can tell the rest of their ingredients are of good quality.

If you're really feeling adventurous they offer a 2lb burger challenge. I've done this in the past at another Milwaukee Burger Company location. I can't say I would recommend attempting it, but it's a fun thing to say you've done and the plus side is that the burgers are delicious enough that you don't feel too awful after completing it.

Overall I would definitely come back here. It's the rare "gourmet" burger place in Milwaukee that hasn't forgotten what it is to make a good basic burger in their pursuit of most creative burger....