Extra Space Storage — Local services in Franklin

Extra storage is a great place for you to store your household and possessions! It is very secure and clean! Would highly recommend! Ask for Leslie, she is so helpful and super sweet. Wonderful customer service from her!!

(Not wonderful anymore)!

Update: 3/23/21

The husband and I have used this place just in the last 2 years, and they have increased their storage fees by almost $40 dollars! Some excuse they send you for the increase! Whatever! We will be getting our things out by mid April! INSANE!

Hence the change in rating. My husband and I went from renting @ around $56, then $88 now sent a notice that it will be raised to $105! That is crazy!! No way!

Update 12/18/21

Rate going up AGAIN! Wow! Another $23 bucks! Not even a year has passed! Had hoped to leave after the 3rd rate hike, hence my last review. But life happened and it couldn’t be done at that time. But now this is beyond ridiculous.

Update 06/17/23

Rate hike again! $30 more. We’re preparing to leave after this month. Ridiculous.

1/10/23 Finally got out of this place. They will fleece you and since changing hands, it’s worse. And that woman at counter is very unpleasant and...

Very clean and great service! Heather was so nice and provided my first time using Life Storage process easy. They have indoor parking to unload to make it easier which I've never experienced before and they also provide sturdy long based dollies onsite and that was helpful as well. Another good perk was their locks. You insert it into the latching system. The only thing that I believe would be more helpful is to provide more identifying markers throughout the areas otherwise its very easy to get turned around and get lost in finding your unit. Also, a helpful hint. Heather is the only person onsite and there is 500 or more units. She makes sure everything is up and running, every customer is taken care of if there is any issues, the billing payments if you choose not to do auto pay or pay online as well as providing the whole building to be cleaned. Being in the medical field and having to tend to multiple responsibilities, I completely understand thats alot on one person so please be mindful and patient when needing help...

We’ve had the same indoor storage unit at this location for 4 years. The interior has always been kept extremely clean, it’s rare to even see a common spider/insect and we’ve never seen signs of rodents. The business has recently been sold and gone through a name change for the second time in three years and the rates have increased quite a bit over the four years but the cleanliness and conveniences keeps us here. There is a fair amount of turnover with the on-site employees. Our experiences with them have been fair to downright rude but today we had a welcome surprise! As we were moving items into our unit we were greeted by a new employee (at this location) who was smiling, super friendly and inquiring if we had any questions. What?!!!! It’s not often you see an example of “old school” customer service anymore so we were momentarily speechless and then delighted that great customer service still exists, especially unsolicited. Thank you Tina, keep up the...