Subway — Restaurant in Franklin

Placed our order online last night. Said order would be ready in 20mins. We arrived 30 mins later to pick up, store was completely empty. The man working was sitting. I sent my son in to get our food, he was in there a couple mins and I called to see what the hold up was. He said "he only has 1 sandwich made, it will be a few mins." We waited and waited. We ended up waiting 16 extra minutes for our food, when it should have been ready when we arrived, especially since we were already almost ten minutes late getting there. I'm not sure what that man was doing, and why our food wasn't ready. We tried giving him the benefit of the doubt because he was alone. We considered that maybe he had people in the restaurant before we got there. But when we got home and looked at our food, it was a mess. Everything was just thrown together, and the sandwiches weren't toasted like we had requested online. Again, not sure what was going on, but we won't be back to...

I went in and ordered a salad of the sub of the day, What kind of bread? OK salad not going to happen then the sub in to the microwave to warm. followed by a change of person behind the counter. What do you want on you sub, not my sub, she goes to the person behind me and then the person behind her. Now skipped twice while my sub has cooled from being wormed the rude b** yells are you waiting on something , yes my sub in the microwave. To this I get hump and she gets it out an then does wait on me. Now late for getting back to work I get a sort of did not know there was anything in the microwave under her breath. Emailed corporate and got a response that they would respond 2 months nothing yet I guess hell has not...

every time i come in to this subway i have a horrible experience the ladies are completely rude i tried calling the order in because i know its a busy time she was rude in taking my order and wen i got there to pick it up i waited in line because they were busy and then she was rude ringing my orders up i told her i needed to pay separately and she was like omg ok lets hurry up then the first order had 2 items on it and she complained about that and said you told me it was all seperate thats how im ringing it up this is...