McDonald's — Restaurant in Frederick

Beyond a doubt the worst dinning and costumer service experience history at any dinning establishment anywhere for the last 3-4 years. There was a day where McDonalds and its proprietors stood behind its service, products, food and personnel but that day has long past at the Yellow Springs Frederick MD location.

Lets start of by saying that I have been a costumer at this McDonalds for well over 20 years as a resident at the Whittier Community. Obviously mistakes have occurred during our long dinning experience but the overall experience prior to these last few years has been pleasant, trusting and positive.

Over the course of the last 3-4 years it has appeared that both the proprietor and management simply do not care. We have encountered issues varying with food quality, accuracy and have witnessed arguments instigated by staff with costumers both in drive thru and within the restaurant. It has gotten so bad that we have stopped dinning at the restaurant as we never know what is going to happen. Recently we encountered multiple issues where we specifically requested no inions on quarter pounders / double cheese burgers and missing items from our order. The response has been less than hospitable, during one circumstance we returned to the McDonalds to address the issue and the manager openly took our food to the back area to ensure that onions were included and quantified by looking at the receipt as if we were not being honest. then and only then was our food order redone after a 13 minute wait and no apology was provided other than "here". On another and the latest incident, we were missing 2 quarter lbs and 2 double cheeburgers from our order. I attempted to contact the restaurant and the listed phone number to my surprise has not been in service for a long time period (mind you the phone number was still listed as active). I returned to the MCdonalds to speak to management once again I was forced to wait for nearly 10-13 minutes while the manager walked away and went into the back office. Upon returning the manager again asked me what was missing from the order and i repeated myself for the 3-4 time, at which time the female manager simply said that she filled the order and all food items were included in the bag. I looked at her like she had grown a second head and stated again that the food was missing to which she responded that she was not willing to do anything... I then called McDonalds corporate as I was left without the missing food and refund and they took down my complaint. Also stated that the McDonalds Franchise owner would contact me as this was a serious incident. It now been 6 weeks since the incident was reported and no one, not a soul has reached out.

I would not ever recommend this franchise to anyone ever as their given track record has fallen away from caring about this community or its costumers in any way. I will NOT be returning to this McDonalds and plan on posting this on every single social media outlet available to me as they do not care and i worked had for my money to simply...

2020 Yellow Springs Road Frederick, MD 21702

I don't like this McDonald. Didn't want to write a bad review but the complains are too many and I cannot put up with it anymore. These are my recent experience and I forgot many past bad experiences. A BLT sandwich didn't have bacon in there and I had to pull over and go talk at the counter. This happened there before and that's why I opened the sandwich to check and found out they didn't put beacon again. I kept insisted that the happy meal is for my "boy" child as they made mistake in the past. Again they placed a girl toy in there. I had to pull over and go talk to the counter. Just now picked up a meal and noticed that the fries was only fried halfway through. I cannot understand the fact the people working in there are not respecting the food they prepare. What a place. Last week-end I went in there to eat in around 8 pm for dinner. There was only one counter opened but there were about 5 people waiting on line. There were many people in the store working but the one person at the counter was very slow. It took about 8 min to get the order waiting in line. Then another 10 min to get the food. What a waste of time. I could have gone for a sit...

If there was a zero star option I would’ve chosen it. The employees simply must not comprehend what curbside pickup actually is. Another customer and myself had waited more than 15 minutes outside in the reserved pickup spaces, the other customer had just went in after waiting so long and relayed to us they tried to give him our food and it was just sitting on the counter. While I saw employees were inside chatting. Went inside and dealt with some of the worst customer service of my life, the two employees I went to talk to seemed upset I interrupted their conversation. One employee repeatedly gaslighted me into thinking we didn’t put a parking space in the app, which we did. Food was cold and clearly had been sitting a while. Overall the experience hit a Karen nerve within me so I had to simply write my first review ever. Wouldn’t recommend this location, unless you want to deal with all...