Tropical Smoothie Cafe — Restaurant in Fredericksburg

I was excited to visit the new location, ordered online, picked up in store. Smelled very clean, was greeted with a smile and told where pickup orders were. I couldn't understand the kind lady's accent thought I asked her to repeat her self... But all good, we left. Started drinking in the car on my way out and couldn't get through a single sip (beginning to end) without clogging the straw with ice balls. Literally, every single sip. Ended up making a mess on the lid trying to mix it up and unclog straw. I understand it's not a big deal (first world problems), but I mean it's a smoothie joint and I paid $10 for it! So in my opinion, that's a basic expectation of a smoothie drink. Ended up taking the lid off so I can keep removing the ice balls at my office. Just a let down after craving...

Ordered thru doordash this evening. Called the shop to ask for extra dressing on my wrap. Omg! I'm soooo glad I ordered. Genesis picked up my call and was super friendly and accommodating. My wrap arrived and it was exquisite. Super fresh, clearly they make them to order. My smoothie, the sunrise sunset, was also delicious. Temperature of the food was also on point(nothing melted or soggy). I will have to come into this location in person next time to tip the lovely people who work there. Thanks for going above and beyond for me, genesis!

UPDATE: The store is clean. Staff are super friendly and helpful. Food is fresh and delicious. If you haven't stopped by this tropical smoothie location, you're missing out. It's the best one...

I will not be returning to this location. Upon arriving to pick up my mobile order, I was neither greeted nor acknowledged, despite informing the staff that I had a mobile order. I then asked the young man at the counter about the status of my order, to which he appeared surprised and informed me that they had "forgotten to make it." Afterward, I requested tomato salsa for my quesadillas, only to be told, "those only come with the kids' meals" — despite ordering three kids’ quesadillas. To top it off, I did not receive the salsa I asked for, but instead was given sweet and sour sauce. So yeah, this place will never see my face again, and y’all need to get yall...