IHOP — Restaurant in Freehold Township

First let me say our server was great and not at fault for how quickly our pleasant visit at the grand opening of the new IHOP went south. The manager Jeff at this location was absolutely atrocious to deal with when I brought an issue to his attention. I ordered the lemon ricotta pancakes which were burnt and had a chemical taste. Perhaps it was due to a different recipe for the special protein base but his attitude when I politely inquired if they were different was awful. We were dining with two small children who were finished their food and needed to leave as it was late, so we simply could not wait for a new entree to be made, which he did angrily offered. He was extremely rude the entire interaction with how he spoke to us. The manager started to walk away when our kind server asked if we could receive a compensation (notice I absolutely did not ask for a refund, I simply wanted to let the manager know of a shortcoming with the item.) The manager loudly began to berate the server for asking for that in front of the customer because now he would look like the bad guy for doing nothing. The manager then began to slander my family yelling about how WE did not need a refund because we already received the kids eat free promotion so we should be happy enough. Again, was not expecting a refund, but to have the whole restaurant witness him talking about my family as if I was simply trying to get a meal without paying was embarrassing. His treatment of his employees was the worst part of the experience. This was our first time in a long time visiting an IHOP and this family will certainly not be bothering to ever visit one again. The brand has certainly declined if that’s the best management...

Food is Always Great! But This Business Hired me for one month! Just layed me off. There was no complaints about me. The kitchen is always fooling around. It seemed like the staff didn’t want me there. I had Alot of compliments. I opened the store at 6:30 every Saturday and Sunday. Employees were Late in the Morning , Leaving me with 6-7 table at once. Customers Noticed it wasn’t my fault. The Manager told me about getting to my tables. One employee’s keys got locked inside her car and some other employees came in “Hungover” & “Late” , leaving me with too many tables. I got blamed for all of this. And he Fired me.

I didn’t drop a plate. Did not make a mess. Always cleaned up after myself. The Manager also did not once speak to me about “Any” of the customers complaining. I would have known If got food incorrect or an Order wrong. I didnt know the difference if “Blueberrys and Blueberry Toppings, were inside or outside the pancake. Instead of teaching me. ( Only has been 3-4 weeks working there) They got very angry at me.

I was very respectful & kind. I got along well with the cooks and the bussers. I went above & beyond for them, always bussing extra.

My Family & I are Very Upset that there wasn’t a second chance. Not even a warning. The Manager practically gave me a warning and next day fired me. Didn’t give me a chance to get it right on...

We 2 went to IHOP Freehold NJ at Barclay strip mall , this AM 9-21-25 , were seated promptly , near the cashier. Had to ask 1 of 4 persons standing 7 feet away for coffee. Then politely asked one of them to lower the music volume . Nothing happened . Asked again , same , then asked for the manager , she finally came to our table , she said she lowered it " 2 " settings . that was barely noticable. She was reluctant to do it . It still was too loud . It should be back round , pleasant if at all. So we ordered , I ordered the Sampler , my wife ordered the 50 and over sampler , and pointed to it on the menu . That is half the amount of food from what I ordered , and half the price. She got apparently the same as what I ordered . She only ate a small amount of the order. We were charged for 2 regular samplers , and told them about that , they adjusted the bill , and we left . Note there are water stains on the ceiling tiles , the manager is insolent , toward quests . Will...