Taco Bell — Restaurant in Freehold Township

Review for the New Taco Bell in Freehold, NJ on Route 9

I’ve been a regular at the new Taco Bell on Route 9 in Freehold since they opened. My husband and I enjoyed our Taco nights in the parking lot, until last week. After a busy workday, we went for our weekly Taco Tuesday run. I ordered the Chicken Cantina #11 meal. Unfortunately, both taco shells were broken, there was hardly any chicken, and the meal was poorly assembled. It looked like a returned meal. I didn’t even taste it. My husband took it back, and we got a refund. I swore never to return.

However, my husband convinced me to give them another chance tonight, thinking maybe it was just a bad night last week. I reluctantly agreed. To my disappointment, the same thing happened again. The shells were stale, there was hardly any chicken, and it was sloppily made. That’s it, Taco Bell on Route 9 (the new Taco Bell). I noticed Chick-fil-A had long drive-thru lines, Round Pie Pizza was packed, and Tropical Smoothie Cafe was busy, but Taco Bell’s drive-thru was always empty. After today, I will never go back to Taco Bell at 3321 US-9, Freehold...

Oh, my! What an experience tonight. I placed my order online when I arrived to the store I went in and I waited over 5 minutes before someone acknowledged me she kept taking everyone before me and didn’t ask. So when I went up to approach the counter again she was beyond nasty and disrespectful so I asked for an manager and he was so young and unprofessional he didn’t know what to do but start yelling at me and the woman behind the counter had an attitude and started to yell and two other workers joined in. Taco Bell what is the matter with you guys! They refused to make my meal and to refund my car! You took my money, you yelled and belittled me, you did not make my food! I got yelled at by little maybe 20 year olds. All my friends and family will not be going to Taco Bell. Please fix this issue of immature behavior I should not have to get yelled at for...

The worst Taco Bell, I have ever been to. My mobile order was 25 minutes late. I had to beg an employee to acknowledge me, and even then he made eye contact and continued to ignore me. I then asked him when my order would be ready and he said they have to take care of the drive-through before they take care of any customer that is literally standing right in front of them. Your customer service makes no sense and I refuse to come back to this Taco Bell. I will drive the extra 2 miles so I can get an employee to acknowledge me an actually want to give me my order...