Amazing Basil & A Cup Of (Fremont) — Restaurant in Fremont

Amazing Basil has a very nice restaurant and the food is quantity and quality is good for the price and has an extensive menu with vegan options. All the menu items have pictures and there is ample parking. On paper, this restaurant seems like a great place to grab a bite with a group of people.

My biggest issue is the the service is the most abysmal I have ever seen. For our group of six people, it took 35 minutes for all out entres to come out. The first dish came out, then the second a minute late, then the third 10 minutes after that. The fourth came out another 10 minutes, the fifth came out after another 10 minutes and the final one came out after another 5 minutes.

Throughout the 35 minutes we saw probably 30 to 40 dishes come out. Clearly the electronic ordering system is completely broken and doesn't prioritize completing an entire tables order. We contacted 4 different severs to ask to status of the food. Two of them just went up to the desk to look at a computer and never came back. One went up to look at the computer and came back to say it was "in progress". The last went up and came back with a dish and said nothing more.

It's quite clear the servers have no way to communicate with chefs and that the electronic ordering system is broken and cannot be overridden. Avoid this place at all costs if you have a large party.

My second issue is that dishes should not be served with plastic containers. My dish came with sauces in plastic containers and it's really just a waste for when you're dining in. Please use soy sauce dishes or something dinner as it's a extremely infuriating use of plastics.

My third issue was that everything on my plate was warm except for the egg. The egg was cold so I also have concerns about the food...

We were here at Amazing Basil place for an early dinner with family. I was told the service could be delayed but the food is great. When I entered this restaurant the place was already packed and we were waiting when one of the staff told us to write our name on the list and as soon as we did within a few minutes we were seated and water was served. There's a QR code where you can find the menu and order online and one by one the dishes are brought to your table. I was amazed that they have a notice at the entrance which says they are short of staff and hence there might be a delay in service. At least they set the expectation right at the door. Anyhow, I ordered the boat noodle soup which has all the seafood in it and the sauce is so delicious with thin rice noodles and we also ordered Bun Bo Hue soup too which had steak, beef, and sausages. I loved the boat noodle soup the most. We also ordered appetizers such as fried jumbo squid legs and homemade Garlic bread which is really crunchy and tasty. We also ordered crispy chicken with sauce. I loved the chicken and their sauce it was tangy spicy and sweet in between. For drinks we ordered Mango Mojito and Sugarcane juice. All in all it was a delicious experience, the taste is such that you don't want to stop even when your stomach is full. Even though there was so much rush on a Friday evening still the service was great, the staff was polite, helpful and courteous. I would like to go again and try other items from their menu. Highly recommended as they do have vegetarian options too so give it a try! Their ambience is beautiful with decorations and it seems one can use it as a photo booth where pictures were taken because of the beautiful background of lush green plants and...

Don’t eat here!

I was just here yesterday night and left feeling extremely unsatisfied with my experience. While the ambiance and menu seemed promising, the service left much to be desired.

From the moment I sat down, I noticed that the staff appeared to be disorganized and inattentive. After waiting for what felt like an eternity, I finally managed to place my order with one of the girls. There were 2 girls who did not pay attention to anything but themselves while gossiping whatever is going on in their life. Unfortunately, this was just the beginning of my troubles.

My initial excitement turned into frustration as I realized that the staff had completely forgotten about my order.

After a substantial wait, I finally approached one of the servers to inquire about my meal. To my dismay, they seemed surprised by my inquiry and had no record of my order. It was clear that there had been a major oversight in their service. You get a receipt order placed on your table. It shows time stamps. 40 minutes in and still nothing.

At this point, I had lost my appetite and decided to cut my losses and leave. I left without having tasted a single bite of the food I had been looking forward to. To add insult to injury, there was no attempt to rectify the situation or offer any form of compensation for the inconvenience.

Overall, my experience at was incredibly disappointing. While I cannot speak to the quality of the food since I never received my order, the lack of organization and attention to customer service left a lasting negative impression. I would caution anyone considering dining here to think twice and perhaps choose an establishment with a more reliable and...