iTea Fremont — Restaurant in Fremont

If I can put negative rating, I’ll do it. I ordered 5 drinks total. Out of those 5, I got 2 tofu hua at this store, 1 large and 1 regular size. When I received my order, they’re both on the same cup. I told the cashier that I paid extra for large size on 1 of them. She saw and she said she’ll place it in a different container but they’re out of their usual large container but they are using this new container that’s large. I said ok. I watched how they poured my drink to their supposedly large container and it is exactly the same size as their regular. I voiced out my complaint and they just poured a drop of the almond milk just to say they added something. I told them “really?! Ipaid extra for a large size with a difference of a drop of almond milk?” the cashier made no comment at all. There’s not even enough red bean nor tofu in the drink. I have been going to itea but I don’t think I will go back again after this kind of service. It’s not worth to pay $10.75 for this kind of drink. Very poor...

We visited this establishment today 04/12/24 at approximately 2:30 pm. If I could give this place a zero I would without any remorse. They were extremely backed up on others with numerous people waiting in the dining area. I saw two employees enter to join the staff behind the counter and immediately a couple of F-bombs were dropped. I saw numerous cups dropped on the floor from the preparation side. One of the employees picked them up and looked at them. Another employee said just wash them and that is what occurred. A syrup top fell to the floor and it was picked up and placed on the container without being washed. After approximately 20 minutes we received our drinks. The fruit drinks barely had any fruit and my roasted oolong tea was horrible and wound up in the garbage. This establishment deserves a visit from the health department and I would not recommend...

Well, I have a problem with the ordering kiosk here at this place. People looked up at the menu posted and still looks thru the ordering screen like they’re baffled and confused.

The WORST part is about the tipping section at the end of the ordering process. They based the tips on the net price of your order, which means I’m tipping on top of the TAXED amount!

Here’s the funny part: the employees there says they don’t get any gratuities generated from the kiosks, and I don’t understand why would you tip another 1.13 for a drink that’s already 7 bucks???

DISHONEST PRACTICE, so the Owner should have a “skip” button attached to the tip section so we can avoid any unpleasantries and proceed with the orders...