Marco's Pizza — Restaurant in Fremont

My worse visit ever ! I was given a 25 min. Wait time to pick up my order. It turned into 45mins before I recieved my order. I asked for no pizza sauce and to replace it with white sauce. It came with no sauce at all. I asked for feta topping cheese which I got but they didn't put the mozzarella cheese base on. I also asked for extra cheese on my cheesy bread and didn't get that either! They had like 7 cheese breads made ahead and had them stacked on the shelf where they put completed orders at and grabbed one and gave it to me. Hence those had been sitting there the entire time I sat there and waited on my food. The manger told me he has no control over the apps quoted time and I just had to deal with it because he claimed he was doing the best he could. When I got home and noticed my food wasn't made right I called the store to talk to the manager and he just hung up on me. I then called the next day hoping to talk to someone else, but he answered and claimed he couldn't replace my pizza without having the other one, which I told him got thrown away while I was mad. Now if he would've have hung up the night before I would have returned the pizza and bread but he hung up on me! Now I'm told I can't get anything replaced because I don't have the pizza. This guy doesn't deserve to have a manger position. He also tried to make excuses for everything like, OH we were extremely busy last night , well ok , but fix your mistake. Very very disgusted by this manager. I don't have alot of money and the $20 I spent on food not to eat it is...

Lets start from walking in. The music while good taste was so loud that I had to yell so that the lady at the cash register could hear meI Then after i ordered 2 salads and a sub. I watched another women make my food without gloves touching every single thing while there was a box of gloves right next to her. Along with that she never once washed her hands before ha fling my food or after handling the sub which had meat in it and a salad which is cross contamination. What if that was mesnt for someone allergic to meat? Along with that there were 2 other women that left short after i arived who seemed like higher ups and witnessed these employees exercise unsafe food practices without giving any remarks but a bye when they left. This has to be the most pathetic excuse of profesionalism and proper food handling. I will never be going here again and highly recommend others to avoid this place for the sake of...

I decided to try ordering from here for the first time in months, and once again I absolutely regretted it. It's a shame that this used to be the best pizza chain in town, and now it's obvious they are just going thru the motions with zero concern or regard for the quality of what they are putting out, or customer satisfaction. I am never ordering from the Fremont, OH Marcos ever again. Never!

Edited: Decided to try again on 08/13/25. Ate a piece of pepperoni bread and 3 bites of the pizza and threw my piece away, while my wife ate 1piece of pizza and a bite of the bread. Gonna try to give it to my brother, if he didn't want the rest is going in the trash. What happened...