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FOOD SANITATION CONCERN!
I ordered lamb, but the waiter served the dish to a wrong table. After she realized the mistake, she took the dish back to the kitchen and after ~2min, she served the same dish to our table. I raised the concern that this dish has been put on to the wrong table and it may has been touched. The waiter promised me to order a new one. Then she put the dish on the counter table.
After ~5min, she served the dish on the counter table to us, claiming that this is a totally new one. I told her that I have been watching the entire process and it cannot be a new dish. Then she offered the option to remove the lamb from our order and moved the dish back to kitchen.
I highly doubt that they will reuse the lamb to serve other clients!
I have filed complaint via Alameda County Department of Environmental Health. I hope they will do a sanitation inspection to see if the restaurant is preparing the...
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Total Score: 3.33
Bathroom: N/A Didn’t use the bathroom
Customer Service: 1.5/5 No service basically except serving the food. Overheard their convos in Chinese and apparently they were out of a lot of things and kept on replacing things with other things in door dash orders??
Ambiance: 3/5 Some “fancy” decor (they had a LV statue and some goats??) but the tables were weirdly sticky and why was there nobody here????
Food: 1.5/5 Got the liang pi and it was just okay. Very spicy so only really tasted the chili oil. Veggies/sides/addons were minimal so wasn’t really a cohesive dish. Could have made this at home cuz apparently it wasn’t hand made.
Wow: 0/1 Normal Chinese restaurant
Total Score = (CS + 2AM +...
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How wonderful to find authentic, delicious Northern Chinese food. This place is a gem. When you come, join their wifi network (code at the front counter), and look up their menu. Ordering can be tricky with English, but the pictures on the menu are very good. I get the sense that you can order any item and get something delicious. Here is the hand pulled noodle soup with lamb. Tastes just like the real deal that you might find in 山西.
When I was here there was definitely a language barrier for ordering, but the staff is SO nice and helpful that it’s not a problem. What wonderful people that work here. They clearly care about the food and...
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