Panera Bread — Restaurant in Fremont

Two separate instance's yet one thing remained the same —— they were both regrettable ones.

The first one involved ordering breakfast to-go (in person order). Ten - fifteen minutes turned into twenty-five then to forty. And each time I asked they’d either ignore me or tell me to just wait and it would be out soon. Mind you all I got were a few bakery items and a fruit cup. Finally fed up I got back in line and talked to the manager. She went ahead and grabbed a bag that had been sitting there for a while and handed it to me as she rolled her eyes not saying a word. Thankfully I checked the bag and saw that multiple items were missing. She rolled her eyes again went to find the missing items and shoved it back at me. Again no apology no nothing as if I had done something wrong. When I in fact waited nearly 1 hour for simple items that needed to be warmed up for a minute.

After that disaster I didn’t eat from this location for months even though it more convenient to me since it’s close to work. In the rare exception I did, I didn’t dare bother rapid pick up but just did delivery reluctantly. Today, I was out running an errand and coworker asked if I could pick up Panera while out for lunch. Reluctantly, I agreed and ordered for both of us for rapid pick up. After finishing my errand I want go pick up our order about 5 minutes past the estimated time. Near the pickup shelf I saw due to some issues they were currently not putting orders on the shelf and to just ask for your order by name at the counter. The online order screen showed my name with still preparing next to it. I sat down on the bench and waited. A couple minutes go by and my name flashes on screen with now ready. I go to the counter, tell the lady my name and have my phone confirmation in hand to show her. She replies that’s not it there and asked me twice “are you sure you ordered here?” I show her my screen and even point out that this locations store literally just had my name on it. She asks again, at this point I’m irked but I keep my cool and just step back as to not block those coming forward to pick up and go allows her a minute to find it. Once people clear I ask again and she again is like are you sure it’s here and I’m like, “yes I’ve shown you the screen and it should’ve been ready over twenty minutes ago but I came up here exactly when your screen said it was ready.” She still looks dazed and annoyed but searches again. Finds my order that has been there all along and goes, “oh online order? Is this it - do you want to dine in?” And I don’t know how that wasn’t clear when I only talked to her by saying, “online order for [my name]” and showed her my receipt on my phone from the app. Again nothing but attitude, eye rolls, and rudeness not an apology in sight.

Time wasted, terrible customer service, putting a sour spot in my day, and just leaving me insulted, annoyed , and frustrated. Being a soft spoken person I wasn’t going to make it a big spectacle or yell or something but after making it clear multiple times and still resulting non service like this I have to make it clear here. Will definitely not be ordering /eating...

Pathetic self service. I ordered from grubhub for pickup and visited the restaurant at the time suggested by grubhub for picking up. There were 10's of people waiting and then I came to know the whole restaurant is completely self service. People ordering online and in store have to pick it up from kitchen counter. Worst part is when I arrived at the restaurant my order was ready ( I see some bags on the back of the counter). the person at the counter asked my name and checked the system and said not yet ready with a rude body language. Then I waited for 30 more minutes looking at lot of people coming and picking up their orders. During this time they have been announcing names of the people whose orders were ready. After an hour of my order, I checked again and this time I showed my ID card so that the person at the counter can read my whole name properly. Then he went and picked up the bag from back of the counter which was ready when I arrived at the restaurant. I felt so irritated to have wasted 30 minutes for no reason. Because of a person who can't verify my name properly. I understand they are busy but their attitude towards the customers was so pathetic, rude and unfriendly. They wouldn't even look at anyone while talking (Just like DMV). Even though the food is good, I am never visiting this panera bread place again in my life. Pathetic service. If Panera bread is making so much money then they should increase their staff or limit the number of orders they take in from online until they are ready to serve all the customers rather than wasting...

Panera Bread is a delightful culinary destination that combines cozy atmosphere with delicious, quality food. On my recent visit, I indulged in their Tomato Soup and BBQ Chicken Sandwich, and the experience was nothing short of delightful.

The Tomato Soup was warm, comforting, and rich in flavor. It had the perfect blend of tangy tomato and creamy texture that left me feeling satisfied. The soup was served hot and was a delicious treat that felt like a warm hug on a cool day.

The BBQ Chicken Sandwich, on the other hand, was a robust blend of flavors. The chicken was tender and smoky, the barbecue sauce was tangy and sweet, and the fresh bread was soft yet held everything together beautifully. The sandwich was generously filled, making each bite a hearty experience.

What sets Panera Bread apart is their commitment to freshness and quality. The ingredients used in both the soup and the sandwich were clearly fresh and of high quality. Additionally, the service was friendly and efficient, making the dining experience even more pleasant.

Panera Bread is not just a place to eat; it's a place to enjoy high-quality comfort food in a welcoming setting. Their Tomato Soup and BBQ Chicken Sandwich are testament to their commitment to serve delicious, satisfying meals. I would highly recommend Panera Bread to anyone in search of a great meal and a relaxing...