Papasan Rolls and Bowls Revolving Sushi Restaurant — Restaurant in Fremont

My partner and I came to this place a bit over a year ago before the redesign and enjoyed it. We went to try their new revolving sushi experience today and were pretty disappointed.

We came in and were greeted by an iPad that didn’t even have the app open for us to add ourselves to the waitlist. Weird. When we were seated, we waited quite a long time for just our water to come. That’s fine, it was pretty busy but you would expect at least a water jug and cups when seated. Took 8 minutes to get a cup of water.

The very small amount of sushi we had from the belt was good, but if you’ll even see any rolls depends on where you’re sitting and who is sitting at the beginning of the belt. The belt came around 6 times without any new items being added. When you go to revolving sushi, you expect higher output. Unfortunately it feels like the customer experience wasn’t very well thought out.

You’re able to put special orders in for plates on an iPad they give you. The menu didn’t have any photos which seemed very amateur since you can literally take a photo with that iPad and probably upload it to the menu all with ease. A bit mind boggling. And you need to select the item to get a description of what’s in the roll — no description underneath each section. Just not very well thought out.

The waiter seemed completely disinterested and disassociated which is the complete opposite experience we had the first time we came. Maybe it was just so busy, but we didn’t feel very welcome at all this time around. We were happy to leave in a hurry after less than 40 mins of being there. The decor didn’t help — it definitely needs a lot warmer tones added. It feels a bit sterile inside.

There’s an abundance of 5 star reviews for this place but I think that has to do with their incentive for a free plate of sushi if you leave them a review. That felt pretty scummy.

Overall — we want to see this small business flourish, but the customer experience is severely lacking. There’s potential there and we hope it gets there, but it has...

This place and it's redesign isn't really good. its white with some rgb leds on the ceiling that keeps running and it's disorienting. the only way i can describe the restaurant is that it's a gimmicky idea that was horribly executed. the rotating sushi thing is a copy of kura but there was nothing on a friday night except some store bought jellies that were over priced.

the food was not well made, the rolls were mediocre and overpriced. kura's 3.50 dishes were priced at 5 dollars (4.98) and their specials written made no sense. there is a plethora of hello kitty that was somehow a theme that just made it more head tilting than advertising.

the udon that we ordered was 15.xx dollars and it was powdered chicken bullion with 2 greasy shrimps, an egg, and 2 pieces of broccoli that was not even cut well.

the staff was not attentive and the blaring trance / techno didn't help this place. there was hardly any people. the only reason this place is 4+ stars is due to the early on reviews from years ago. the restaurant needs to be honest with itself. the tablet ordering and random LEDs along with the white strips felt like this place was a detail shop for automobiles than a restaurant.

again the only way to sum this place up is: gimmicks that were extremely badly executed. service was slow and not customer centric (no customers and not busy, we had to wait an extended amount of time for any food) - we got the short staff excuse, but there was only room for 1-2 guys behind the counter.... and they were there. atmosphere was dry and sterile (white leds with white walls glaring at you, with rgb leds overhead running in a trail) - hello kitty all over the place but nothing felt cohesive... quite disorienting food was mediocre (either overly salted, unripe avocados, badly put together rolls.... and just didnt taste at least acceptable to be over...

If you're craving a delicious rice bowl then papasan is the place for you!

I was craving terriyaki chicken and rice which was surprisingly hard to find (other than panda express which I normally would welcome with open arms but I wanted to try something new). I've been meaning to try to this place and it's hard to pass up a good rice bowl for ~$7!

It's located in plaza with decent parking so long as it doesn't get super crowded. There's a couple of popular restaurants located in the plaza + the supermarket so it can get difficult. The restaurant itself is not too big but it has plenty of tables for groups of 2-4 and booths that can seat up to 6. The staff is friendly but service is a little slow.

Bowls: I looooooved their bowls. I've tried their oyako-don, terriyaki chicken, and chasu/salmon shioyaki duet and they were all delicious. I especially think their terriyaki chicken is a great deal! The chicken was tasty and the portion/price were great.

Sushi: I've only tried their garlic butter roll which is a special (off the regular menu) and it was delicious! The garlic was a great savory addition and complimented the seared fatty salmon. Their UNI nigiri was also WORTH.

Extra points for the side salad (I'm in love with that dressing) and the...