Shakers Pizza — Restaurant in Fremont

Myself and 20 others received THE WORST customer service I have ever experienced this past weekend with a manager named Ryan. This past Saturday we had reservations for an 11 year old’s birthday party. Our reservation was made for 5-7 pm. We had previously discussed the type of dessert we were to bring in as well as the types of pizza we would like (as they require a minimum of 4 XL pizzas when reserving for parties). We (about 20 guests) arrived Saturday at 5 pm and decorated one of the 4 tables that they had reserved with our name written on a paper plate with the time slot “5-7” also written. At about 5:20 we went to purchase sodas and beer. At the bar counter we requested a tube dispensered beer, as we have ordered in the past, we were told that they no longer sold the tubes. No problem, we proceeded to buy pitchers which are a little pricier than the tube. Well the gentleman behind us went right ahead and ordered a tube dispensing beer.. when we asked the bartender why the gentleman was served one and we were not, she replied with “oh he (Ryan/manager) doesn’t like to give them out, it depends on who you get” I don’t think this is a good procedure for business, but fine we accepted her answer. At this point, our party of 20 is sitting in the middle of Shakers having our drinks and socializing when we realize it’s 6:15 and the pizzas have not been delivered. We proceeded to go up to the counter and inquire about our reserved/previously discussed order, here is where we were met with shockingly horrible customer service… Ryan, instead of apologizing, blamed us and told us that we did not check in “at the counter” therefore our pizzas were not available. Despite the fact that I checked in twice with a staff member working the floor in which he assured twice that the pizza was coming out. I explained how a large RESERVED group has been sitting there for over an hour and your blaming us for not checking in “at the counter” He kept saying “you don’t know our procedure here, you don’t know how it works and in order to get our pizza we had to go to the counter” the problem with his response is as the customer it is not my job to implement your establishments procedure. I would also think as the manager he would inquire if such a large party would be ordering food after occupying half of their establishment for over an hour.. all in all he decided to make the decision to CANCEL our party and kick us out.. when this probably could have been fixed with a simple apology and an explanation of their standard procedure for parties. We have lived locally and ordered from Shakers for YEARS, it is very unfortunate to see how this establishment has gone down. I am HIGHLY disappointed in the staff and management of this place and I nor anyone I know will ever spend money at Shakers Pizza again. We took our business to Bronco Billy’s in Irvington where we were met with OUTSTANDING customer service for our party, without even a...

⭐️⭐️⭐️⭐️⭐️ “Fremont, Shakers Off Thornton is the Ultimate Food & Fun Destination—Better Than Anything in Town!”

Fremont locals, it’s time to get real—Shakers off Thornton isn’t just a pizza place, it’s the heartbeat of our city for incredible food, unforgettable fun, and community spirit. Forget Bronco Bill’s. Forget Mission. Shakers is in a league of its own. Every slice of pizza is perfectly baked, bursting with fresh flavors, and loaded with love. Every sandwich is crafted to perfection, every ice cream treat is a creamy dream, and every bite reminds you why Fremont deserves a spot like this in the first place.

But food is just the beginning. Shakers is fun for everyone. TVs keep the big games on display, video games and pinball bring out your inner kid, and the atmosphere is alive with energy. This is a place where families, friends, and neighbors gather, laugh, and make memories while enjoying food that’s truly extraordinary.

And the people behind it? Simply incredible. The owner is amazing, genuinely invested in the community, and makes sure every customer leaves with a smile. The kids who work here? Friendly, professional, and full of energy—they deliver customer service that feels personal and real. The night crew deserves a standing ovation—they keep the place spotless and running flawlessly for the next day’s crowd. It’s obvious everyone here takes pride in making Shakers a Fremont landmark.

Now, Fremont, let’s be honest. Forget the Arts and Wine Festival—what we really need is a Shakers Pizza Cook-Off, a celebration of the city’s best food, fun, and community spirit. Imagine the entire city coming together to celebrate pizza, sandwiches, ice cream, TVs, video games, and pinball. That’s a festival worth attending. That’s a festival that would truly put Fremont on the map. And Shakers off Thornton should be leading it.

So here’s the truth: Shakers isn’t just a restaurant—it’s a community destination, a family hub, and a place that feels like home from the moment you walk in. It’s where you come for amazing food, stay for the fun, and return again and again because the experience is unmatched.

Fremont friends, don’t wait. Bring your family, your friends, your coworkers, anyone who loves incredible pizza, sandwiches, ice cream, and a little fun while they’re at it. Come experience the place that is setting the standard for food and community in our city. Shakers off Thornton isn’t just a meal—it’s a movement, and you’ll want to be part of it.

Shakers off Thornton: the pizza, the sandwiches, the ice cream, the TVs, the games, the heart—Fremont’s ultimate destination for food, fun, and community. Once you go, you’ll understand why this place deserves a city-wide celebration, a pizza cook-off, and the love of every local resident....

Shakers Pizza: Fremont's Unforgettable Slice of Joy!

"Stepping into Shakers Pizza in Fremont isn't just about grabbing a bite; it's a genuine experience that instantly transports you back to those cherished childhood memories. This place is the epitome of a beloved local pizza parlor, where the vibe is consistently positive and welcoming. It's truly a community hub, constantly filled with families and locals from all over the Fremont area, creating a wonderfully warm and inviting atmosphere.

And the pizza? It is, hands down, the best pizza in Fremont! Forget the rest – Shakers delivers a pie that's in a league of its own, even surpassing Bronco Billy's in Niles. Every single bite confirms their dedication to perfection.

Beyond the incredible food, the customer service is outstandingly positive and genuinely caring. The staff makes you feel right at home, ensuring every visit is a pleasant one. You'll also notice and appreciate how spotlessly clean the facility is, adding to the comfort of your dining experience.

And for the perfect grand finale, their incredible ice cream combinations are an absolute must-try – the ideal sweet ending to a truly satisfying meal.

For an unbeatable combination of mouth-watering pizza, a fantastic, family-friendly atmosphere, top-tier service, and that irreplaceable local charm that makes you feel like family, Shakers Pizza is where you want to be. This is more than just a meal; it's a happy memory in the making. Highly, highly recommended!"

---i love ❤️ pizza 🍕 James...