Les Schwab Tire Center — Local services in Fremont

I’m certain there are those out there with a positive experience with this shop, but lemme tell ya about my very DISAPPOINTING experience!…

Approximately a month and a half ago, I contacted a local Tire Shop in my area to inquire about a lowering spring installation ,and they kindly explained they were unable to help me, but they recommended “ Les Schwab”… I had never heard of this business ,but I decided even though it was out of my area to give them a call to see if they could accommodate me. When I called, I was greeted at least at that time, respectfully by Shawn . I explained and shared my desire ,and he kindly said that day that they could accommodate me and they could do an install.He informed me that they only had available two options or two companies that they worked with , and that was it. I had no idea why, but I did not question my limitations on the only two brands of Springs they offered at the time. Shawn then told me he would either get back to me that day ,or it would have to be on the following Monday. Monday rolled around ,and I had not heard from him, so I decided to text his personal number he gave me. When I contacted him, he proceeded to tell me that he could not get a hold of customer support for some reason. I decided to be polite and give him the benefit of the doubt and give a few days to him, but still had not heard from him at all. I decided for myself to go visit the shop so he could take a look at what I needed. When I showed up at least that day, he seemed to be very courteous and we had a good conversation. We decided to measure my vehicle to see what would be a good fit for my car, and then left the shop. After leaving , I was excited to hear back from him so I could take care of the install. It took a couple of days and I still hadn’t heard back from Shawn , so I texted him and he said between the two companies that I was obligated to pick from that he could not find the correct springs ,and that I might have to choose coil- overs , which are much more expensive.On a Friday I believe, he mentioned that day that Customer Service was closed and he would have to get back to me on Monday. At this point , with limited choices I had which was a little odd to me and the lack of urgency to accommodate and help like I thought he was on a mission to do, I was very frustrated. Fo some reason , Shawn was so certain that a 2 inch drop would be too much which in my head I didn’t believe was true, but I was trying to be respectful.Come Monday , I not heard a darn thing and decided not to give Shawn my business whatsoever!

At the end of the day, instead of driving 45 minutes away which I was willing to do in the beginning I happily found a shop in my area close by that allowed me to pick the springs with a 2 inch drop with no issue whatsoever , came out exactly like I wanted in the beginning, and also ordered a camber- kit for my vehicle with a brand of my choosing.

Les Schwab at first was to be my choice, but after my entire experience there, it was not good and finally for whatever reason I’m unaware of(because I was completely respectful and polite the entire time), things went completely DOWN HILL…. With my limitations on what I could order and have put in my own vehicle and the lack of urgency and true Customer Service , I must share that I am truly disappointed, shocked, and totally dissatisfied with this shop / business!🫣😧👎🏻. Was willing and able to pay this company good money for their service, but Shawn completely dropped the ball, and had me convinced he was there to help !

After carefully looking for a reputable shop to do the work locally, I wound up going with D2 pro springs ( much cheaper than Coilovers) , with exactly a 2 inch drop which was perfect without any issues ( still have a half inch to spare)…, and a God speed camber - kit.

Y’all can feel free to shop here, but my experience was down right frustrating to say the least. I did all the right things, but yet still was treated like I DID NOT...

I’ve been a Les Schwab customer for nearly 10 years, but this location has completely destroyed my trust in the company.

Earlier this year, they told me I needed a tire sensor replaced and charged me for it. However, the tire pressure light returned and over a few months I ended up bringing my car in 3 times, with them replacing the sensor multiple times, and the warning light still coming back. Eventually, they told me to go to Hyundai, to actually resolve the issue.

After resolving the issue at Hyundai, I called Les Schwab requesting a refund for the original service, since they never fixed the problem. The store told me they had “given me too much work and ate too many costs” trying to help me and refused. After arguing, they offered a refund only if I returned the sensor (which was no longer in my car because they had directed me to Hyundai). I escalated to corporate, who called the location on my behalf.

The store called me back, and asked what I expected. I repeated a refund for the original service that never worked. They started detailing all the labor they did, dismissing the fact that they were the ones who diagnosed the issue and promised it would be fixed. When I expressed my mounting frustration at the runaround, I was called “hysterical.”

Eventually, at the end of the call, they dropped the requirement to return the sensor, but still required I come in person to receive the refund, even though they had my card on file and there was nothing left to return.

At this point, the store’s actions are obviously passive-aggressive, hoping I’ll give up, waste my own time, and walk away without the refund.

I’ve never had anything like this happen before. I’m genuinely shocked that this location is so aggressively fighting me over a refund I have every right to, for a service they themselves admit didn’t work. The hoops they are making me jump through, gaslighting, and the refusal to take any accountability, it’s absolutely insane.

Isn’t it fair to expect a refund when the service provided fails to resolve the problem they...

Les Schwab in Lodi Ca is filled with phonies. They seem nice to your face, then talk crap about how much of a hassle you've been in the shop. Came In to get an alignment on my f150, they damaged the rubber boot just above my toe bar, made me feel like a jerky for asking them to replace what they had damaged. Waited 2 weeks for a part that the manager said was just a 3 dollar boot. I had to call, and make appearances at the shop and to the manager in the back just to make sure they didn't blow me off completely. I was standing there the day the boot was relieved and watched as the manager threw the boot at the employee who damaged the first one as if he was saying, fix this so this kid is out of my hair. I don't appreciate the fact that I've been treated as a burden, an inconvenience, and how they think I can't read body language amongst the shop employees. I am here now doing my 3rd alignment since my truck has pulled hard to the left ever since I brought it in, and I feel uncomfortable, like everyone wants me out of here. I do not recommend this place for people who truly care about their vehicle. I am very disappointed with the managers who run this shop because if you cause them an issue, the treat you like an issue and that is never going to give a paying customers a good experience. I came here because you are a well respected tired place, you have decent prices for almost everything, and have been extremely patient with all the trouble I've delt with. Honestly I'm really angry about this whole thing because if I were a big old tuff dude, and not a skinny white kid, I feel like I would have been better...