Starbucks — Restaurant in Fremont

I visit this store almost daily and usually it is 5 star experience. Today while waiting in line, I observed an employee come from the back, grab a sandwich, and while stand waiting for the oven, opened her wrapper and discarded part of the wrapper onto the floor. I commented that I couldn’t believe she discarded her wrapper on the floor. She gave me a dirty look said she didn’t know what I was talking about and when I said to her part of your wrapper is on the floor, she just glared at me and made no effort to pick the rapper up off the floor until a coworker got involved and said hey, it’s OK. It just fell and she didn’t know it. Well, I saw her flick, the trash onto the floor and her glare was so rude that I said to her she might want to reconsider how she’s looking at the customers, considering she is an employee and I could be a mystery shopper. She rolled her eyes and said good for you. I have never in about 30 years of going to any Starbucks ever had a Starbucks employee look at me that way or speak to me that way it was completely inappropriate. After she completed warming her sandwich, she made sure to AGAIN glare dirty look at me as she walked behind the employee taking my order.

Update: this location put lock codes on bathrooms. This is “because of the homeless”. So the rest of us have to wait in line to get the code to rinse personal cup then get back in line again. Also, so what if homeless buy coffee etc (which many do) ? Do you realize the city streets smell like urine due to lack of facilities? This just makes life more difficult for everyone. I won’t be back. Try some humanity, people!! Oh and this is on top of a 30 cent increase (10%) on tall brewed coffee. $3.25. Corporate and owner greed. Those owning multiple homes locking out part of...

Very unprofessional manner of some workers here esp the asian lady (black hair) kind of chinese. Looking at my order to see if it was placed on the counter since she had not been calling names, i moved one of the cups to get a clearer view of the name on the sticker to make sure it belonged to me, then she raised her voice and said “dont touch foods!” I mean, you were not voicing the names of the order and i need to see if one belonged to me so how am i even supposed to know that my orders are ready? What an inappropriate way of calling out. Her manner and her approach is very embarrassing and must be called out. I am calling the management team of this branch to pls revisit the customer service approach of your team, the communication and manner is not very costumer friendly. Customers are not little kids. Place it in a way that costumers will see their names if you dont want to announce names. This is not the first time but third time their worker approaches costumer in a...

Updating my review AGAIN. Constantly ordering though the app getting crappy service. No sugar drinks get sugar. Iced dunks come cold. I wish Starbucks would spend more time finding quality people that actually take pride in what they do. Why do you work here if you hate your job? Not a satisfied customer.

Elijah left this place went to hell. Originally wasn't happy with the customer service but a barista named Elijah has turned around my opinion. He makes it a point to greet me with a smile and even knows my name. Often I get nice messages on my order and this is the type of customer service I'm used to from my Starbucks. Even tho it's a chain - when it's your regular spot - Starbucks employees treat you like a neighbor. Which I am. So thank you ( Elijah especially) for turning...