El Michoacano — Restaurant in Fresno

Very disappointed with the customer service. TERRIBLE. We have been coming here for 2 years now, and have always got good service. We came last week and were told we couldn’t get a booth because it was only 2 people and they needed that for bigger groups. Mind you, we’ve had a booth before just us 2. Even though we were dissatisfied, we chose to stay. Mind you no other groups came and 2 booths stayed empty. but we got over it because we liked it there. Present day, 4/9 we came with a huge party of 22. And they don’t take reservations so we chose to stay and wait. We finally get seated and then they decide to tell us that it could only be on 1 single tab!! That it was a weekend, they were too busy and that it was too much to have separate tabs! When the restaurant literally wasn’t even full! We went back and forth and they didn’t budge. It would have been 6 different tabs. Even though we could have done it with 1 single tab, that was very inconvenient and should have been told that the moment we said it was a group of 22. And on top of it the two older ladies we were dealing with had attitude . I have never had such terrible customer service, even more disappointed we were loyal customers before this. They might not even care either. But we will...

I only went once and never again. Friends have asked me about it and still went anyway and regretted it. Good location, horrible food and customer service. I went with a buddy on a Sunday afternoon. The place wasn't busy, only 10 guests. The 2 servers were in the back chatting and flirting with the cooks. After waiting 5 mins I went to the back to tell them they had customers waiting. We were seated given menus and not even asked about drinks b4 the server tried to escape. I had to tell her to come back to take our drink orders. She scoffed and went to get them. But she started chatting with the cooks again. I had to go up to her to tell her were ready to order and please bring the drinks. The food was brought by the other server, cold. It was so unfavorable. My buddy order a shrimp cocktail and he had to add things to it to taste even close to being normal. My tacos were cold, beans were cold rice had no flavor. We didn't complain we just left. When I left no tip, our server cane out to tell us we forgot the tip. I said no the service sucked the food was cold and not good, y would i leave a tip. She said cause it what were...

I provide a rating in two categories, 1) food, and 2) service.

1. The food had great quantities and very good flavor. A to-go container was required because the amount was too great to eat. The fajitas were a bit on the well done side but tasted very good. We enjoyed the fresh corn and flour tortillas. The salsa that came with the chips tasted like it was made from canned tomato sauce but was still tasty.

2. The service received was minimum. As you enter the facility you are greeted with a sign that states, “Wait to be Seated”! Then from across the restaurant from the back in a loud voice you hear one of the many ladies directing the patrons where to sit. We had to get the bucket with the napkins in it from another table.

Will we return? The potential is there but yet to be seen. If we do return I will provide an...