McDonald's — Restaurant in Fresno

Coming into the store it was clean and open. A couple people were ordering. As we made our way to the register to place our order, we were greeted by a kind face. His name is Adam. He had a welcoming smile on his face as he took our order. When we got our order one of the fries seemed to be more on the cooler side while the other was fresh. My husband walked up to ask if they would be so kind to fix that. When the order was ready, Adam brought the fries to our table. Asked if he could place them on our tray. Once again, very polite and professional. Kudos to you Adam. You totally rocked it today. We were visiting from Visalia. Thank you for serving us as though we were at a 5 star restaurant. Meant a lot. And that is how you do it. Now on our way out I decided I wanted a little sweet. So went back to the register to place my order. This time it was a very lovely young lady named Andrea. Another stellar transaction for the books. She will know who I am if she ever reads this. I ordered a Carmel Sundae with Hot Fudge at the bottom. I don't know who made it but when it came to her so it could be handed to me the menu behind her was flashing this amazing Sundae and it surely did not look anything like what she was giving me. I was like I would love it if mine could look like that one but with fudge at the bottom. She was like is that what you want? (Very enthusiastic) I said yes please. She said then I will make it for you right now just give me a sec. Once again, the service continued to be outstanding! Thank you 5 Star McDonald's! It should never matter where you work or what position you have. They all deserve there respect because you can't have one position without the other. Well done...

I’m not a huge fan of McDonald’s due to customer service. But I figured in a different area maybe it would be better.. Never been more wrong. Filthy is putting it nicely. And customer service I’ve never seen so poor. I asked for access to the restroom The only response I was given was “Go”. I said it will just open ? He said “Go” Never once looking up at me. In entering the restroom there was toilet paper scatter all over the restroom floor a tampon to top it off. The next bathroom was leaking water all over the floor. In coming out of the restroom. Our food was at the table with no drinks. My son went to ask (who is as tall as I am) and was completely ignored. In going up and asking I was told they don’t just hand out drinks ……….. In my amazement I asked for the drinks I paid for ! The ones that came with the means I had just purchased. He then asked for my receipt because I had to pay for drinks not just ask for them that I indeed had to pay. Mind you he took my order…… My son brought me the recipe handing it to him. He then just handed me the cups. I then simply told the man he needs to work on his customer service as he walked away and ignored the line building at the front desk. Definitely will never come back. And will find other places to eat. Good luck if...

Well first I would like to share about the The cackling woman in the drive-thru. She thought it would be funny to hurry up and rush to get to the other intercom to serve the other car before mine even though it was my turn to place my order. I don’t know if her and the other coworker were racing to see who could beat who to get to the order first and she won and was laughing the whole time she was taking the other person‘s order in the other car, but when I got to get my food there was a really nice young man who asked if we wanted a flurry for free. I guess somebody got the wrong one and he asked if we wanted a free one to my surprise. when we said sure that was very nice of you. We heard in the background the same lady said you should have given it to the other car why didn’t you give it to the other car! Wow how professional lady! Maybe don’t work customer service or even fast food maybe she needs to work more in the background some where else. I hope she’s not your manager! Very unprofessional. I would have given one star if not for the very nice young man. Congratulations for having childlike behavior from a 45 year old woman acting...