Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Fresno

Disappointed with the New Management and Service

We used to love this location under the previous owner! The staff was always friendly, helpful, and genuinely cared about their customers. Unfortunately, since the new owner took over, the entire experience has gone downhill.

The new management clearly lacks experience in running a business, and it shows. The staff now seems inexperienced and has no basic customer service skills. They’re either indifferent or downright rude, which is a far cry from the warm, welcoming atmosphere this place used to have. It feels like they’re more focused on profits than providing a good customer experience. They also can be seen openly violating multiple health department rules as they relate to sanitation.

The biggest frustration during our last visit was their refusal to sell us the correct pizza dough, something we’ve been buying from this shop for YEARS. We usually buy pan crust, instead they took a medium regular dough, drenched in butter then tried to make it fit in a pan and charge us $9. We said "Nope!" and went to another Papa Murphy's where we got what we usually get for the correct price of $6. The staff at the other location even had their input on the changes at the West Shaw location. The previous owner never had an issue with this, but the new regime flat-out stinks.

Overall, this place has taken a major step back. I can’t see us coming back unless something drastically changes. Such a shame to see a great neighborhood...

Came in today Wednesday; 07/24/2024. The lady who helped us at the register, did not change her gloves.

Went to the back to the freezer grabbed the pizzas tried to start working on the pizzas until I had to stop her & ask to please change your gloves.

She had changed her gloves. I still did not feel comfortable with her handling my pizzas.

But since my husband does not like to drive to another place I had to pretend my pizzas would be okay….

I will not come back to this location. I highly recommend the Herndon & Millburn 1 due to the consideration with changing their gloves after working at the register.

Then putting in clean gloves to decorate your pizzas.

I had given 3 stars for the atmosphere bcz the guy in the back came out to help the lady who had been taking our order first.

The service I had given 2 stars because I appreciate the lady being respectful to change her gloves...

I have just moved into the local neighborhood and this is my third time visiting the Papa Murphy's on Shaw and Blackstone I must say that they have a very friendly staff who knows what they are doing I ordered a Tuscan chicken sausage pizza with a few modifications and I must say that I was greeted with a smile and a warm hello from a great employee named Jason I must say that he is great at what he does he pays attention to detail and gets the job done he is a great pizza maker and in my opinion is a great asset to the company I will be back again for his great pizza and awesome customer service skills I always get a warm greeting and a big smile upon entering this establishment keep up the good work Jason I will see you again...