Burger King — Restaurant in Frisco

There was this person who claimed to be the manager who kept picking his pimple while taking our order for dine in and went directly and collected the bun with his bare hands and put it in toaster. After I called him to talk about this, he went in and took the gloves and came towards me wearing the gloves… I asked him whether I can talk to a manager because there were three people at time. He said he is the manager & the other two doesn’t not speak or understand English. Then I told him about what I saw & said, “you were picking your pimples with bare hands and then you directly went to cook, you picked the buns with bare hands and put it in the toaster with no gloves, do you think that’s a right way to do it?? & i don’t wanna go ahead with the order & I would like to cancel my orders” he responded in very a rude way that “Mam, I have a drive through order to take care of, if you wanna cancel the order you can”

There was No Apology or anything like that…

since I just placed the order & was waiting to pay for it and seeing that person so called “Manager” going to cook, touching the bun and out in the toaster with his bare hands(that picked pimples on face, unwashed & no gloves) and all that, after I encountered that with that person & his rude attitude I cancelled my order and left the store with Hungry stomach. I had my 8 year old daughter with me and she witnessed everything and this person’s unhygienic, disgusting action, rude behavior filled with attitude… A very bad experience we will never forget. You can check the camera around 8:40-8:55pm time window on 12/21/23 for further details…

I have lost Trust in Burger King’s Hygiene standards after this…. Disgusting & Disappointing…

& although I reached out to customer support regarding this, (above you see, is the email I sent to them) they can’t assist me as I don’t have the receipt form that BK trip… reason I didn’t have a receipt -

I canceled the dine in order because of this whole bad experience. so I don’t get any receipt or anything. I have provided you the exact date, time and place. And here I go again.

Location - Burger King, 8725, Preston Rd, Frisco, TX 75034 Date - 12/21/23 Time -...

We went through the drive-thru and the woman who took our order had a heavy accent and was extremely rude, she was rushing through taking our order. My spouse told her we wanted the Impossible Burger with Ketchup, Lettuce, and pickles on the side. She never repeated our order but rudely told him to pull forward. We paid for our order and she firmly handed him the bag, she never thanked us or said a word to us and shut the window, she appeared to be very irritated and it reflected in her attitude. When we arrived home, the Impossible Burger had no ketchup, tomatoes and mayo were both added. We went back to the store through the drive-thru and this time a young man with dreadlocks helped us, he was very polite and said he was going to fix our order. When the woman with the headsets heard that we needed a replacement she started yelling and saying "no, no, no that's not what he ordered, he never said no tomatoes or mayo, we got the order right the first time." She was loud and extremely animated. We could tell that she was irritated and didn't seem to want to deal with us. We also never received a receipt.

We love Burger Kind and come to this location a lot. If not for the helpful man who fixed our order, we might have never visited this location again. No customer should ever have to experience the kind of treatment as we experienced at this...

Fast food burgers have a tough job. It will always be difficult to get that 5th star because, hey, it’s fast food.

This BK has it tough because there’s a chick-til-a next door. They’ve all but revolutionized fast food by introducing table-service in the restaurant.

Here’s why this BK gets the elusive 4th star and my visit since I was craving a whopper.

The food is consistently good in this location. I live nearby and have been here dozens of times. Every joint has cold fries one time or another but I’d say this one has done it right 80% of the time.

The restaurant is always clean. There’s always some clown who dined in and doesn’t clear his own tray out of respect for other guests. Not everyone was raised properly. They were on it and cared about their dining room.

Perhaps most importantly, there has been a scourge affecting Frisco restaurants recently. They don’t want to replace the cartridges in their CC Freestyle machines and all of the best beverages are empty. For those of us who like a variety of light options, this has become a major issue. Can’t pump the kids full of that extra sugar. This BK always takes care of their machine.

If you’ve read this far then I’d say you’re in the mood for some BK so go ahead and...