Jeremiah's Italian Ice — Restaurant in Frisco

Well this review is extremely disappointing. After spending $60 + $20 tip on ICE CREAM we ended up with poor customer services and NOT WHAT WE ORDERED.

We ordered 2 grasshoppers for family member and after we pay they tell us that they are out of cookies and cream. We ask for a solution from the girl(Tea) working at the window and she had nothing but sarcastic responses. We asked her since you don’t have what we ordered and you guys just got maximum tip amount can you at least up the size to the medium and she said no. Emma is a horrible team lead and “Tea” is in the back laughing and on her phone while we have this whole conversation with them.

Very sad. We own a small family business and I would never hire girls like them to represent my business. She ends up with “I’m doing the best that I can” and we drive off to them laughing.

0% recommended extremely expensive and horrible team members. Highly doubt they enjoy their job at all. If you want Jeremiah’s safe yourself the drive to...

First visit was awesome. Great service. Cool new flavorful dessert. Nice people. 👍Tonight was a different experience. We went through the drive through and when the guy repeated the order back to me it was all wrong. 😞 We corrected it, paid, received our items in a bag, drove home to enjoy. Lo and behold…the orders were wrong. Very disappointed that I had to eat a key lime dessert when I ordered coconut Italian ice, chocolate ice cream, and Oreo cookie crumbles. I would advise any customer to check your order before you leave…you shouldn’t have to for the price you pay, but you better. 😠We will still return because it’s yummy. My gut tells me there was no manager on duty as it was 45 minutes to...

On Google maps, it says they close at 11pm. I arrived there at approximately 10:25pm and the employee ignored us at the window for a few minutes then proceed to open the window, refused to help us, and told us they decided to close "early" that night. The employee in these exact words said, "we decided to close 'a few minutes early' " Mind you it was 35 minutes before the official schedule states closing. 35 minutes is in fact VERY FAR from "few minutes." This is irresponsible as I saw a couple other cars go through the drive through after we were declined service. This is an example of false information/misinformation and...