Kotta Sushi Lounge — Restaurant in Frisco

I normally like this place and it had become our go-to sushi place, but I would recommend to stay away on Monday's. I'll shout out to Jini, our waitress, for trying her best. Whoever the chefs are who worked this past Monday April 29, 2024, I would fire immediately. We generally order the happy salmon roll sub regular crab instead of spicy, a chirashi bowl, an order of eel sushi, and then experiment with any specials. This time, we ordered our regular and added a seared skipjack special they had. 1. The skipjack was seared but had no seasoning at all. 2. The Happy salmon roll was made with leftover mini slices of salmon that they must have been saving up for all day, it's usually one large piece of salmon used to wrap the crab, this fell apart and it was literally leftover tiny slices of salmon. 3. The chirashi bowl is usually great here and usually with 3 slices of tuna, white tuna, salmon, yellowtail, red snapper, and then many times we have received mackerel, or other fresh fish they have that day, along with shrimp, octopus, and two slices of egg cake. This has always been with nice sized slices of fresh fish. I get it that the chef gets to pick the sashimi that day, but they only provided 2 slices of tuna, 2 slices of white tuna, 2 of salmon, and then the tiniest slices of yellowtail I've ever seen, no snapper, no shrimp, no other selection of fish, an old piece of octopus(really bad) and they subbed in a scoop of salmon roe. Along with this, most of the fish was pretty old. We complained to our waitress and we saw her back at the chef arguing on our behalf, and both chefs waived their hands for her to leave them alone (it was 8:45pm) as they had already closed their cutting tables. Jini our waitress then took it to her manager who also spoke to the chefs. I've never seen such disrespect come from a pair of sushi chefs to their management ever. I would have fired them on the spot. Then the poor manager came over and asked us to accept the pitiful chirashi bowl at half price. We then informed the manager that the chefs also never made our eel order, to his credit he made them make it and also offered two additional eel at no charge.

I'm sure I will be back, but never on a Monday ever again, and if I see those two chefs working, I will promptly leave and...

I took my son for a quick dinner to Kotta. We love supporting our local restaurants but if your children have any sort of allergies, I would recommend you avoid this restaurant. My son doesn’t have issues with fish but has severe shellfish allergies and we enjoy sushi on a regular cadence and haven’t had an issue with cross contamination. I was very explicit with the wait staff of his allergies before placing our dinner order. But this evening my son ordered his usual (just at a new restaurant) and ended up experiencing anaphylactic systems. Obviously there was cross contamination and I explained to the waiter I needed the bill immediately so I could pay, epi my son and rush my son to the hospital.

The waiter took an inordinate amount of time to bring the bill and walked off without taking the payment. I had to find the restaurant manager to pay the bill and when I explained to both the manager and waiter that if someone is experiencing an anaphylactic reaction, there needs to be a sense of urgency in doing the needful I.e. getting the bill, processing the payment, they shrugged me off. I don’t think they understood what it actually means to be experiencing an allergic reaction and the waiter proceeded to tell me he’s not a paramedic and it’s not his problem.

I have to say, I was infuriated by not only the lack of empathy but his insensitive response. The restaurant didn’t apologize for this incident and needless to say I’ve had mediocre restaurant experiences but not only was the sushi subpar at best, they cross contaminated my son’s food and proceeded to be completely unconcerned and unprofessional.

I will not be visiting Kotta again nor would I recommend anyone who has allergies or has children with allergies to visit...

Update: Since the owner took the time to ask me to give the restaurant another try, I did just that last Friday around 1:30PM. This visit was much better. The servers in both cases were very good (Tullip this time and Andrew previously). I ordered similar items to my last visit but the fish tasted better, fresher, etc. The restaurant was much busier which was reassuring. Both American and Japanese Uni are listed on the menu but the chef told me the restaurant doesn't offer the Japanese version. Minutes after I asked about it (and the differences) a server asked about its availability for another diner. I don't know if it's normally offered and it was just out of stock or if the menu needs to be updated. In any case it did not affect my overall impression of this visit which was very good. The house saki was served cold which I often prefer, especially on a warm day like it was. Overall a very good visit. The chef seemed a bit bored but he prepared delicious food and that's really the main thing for me. Definitely worth a visit.

Original review: Well... It might have been the time of day (around 2PM when many sushi restaurants are closing between lunch and dinner), but it was nearly empty and dark. The food was fair. Salmon and Ikura were not particularly good/fresh. Andrew, the server, was quite good and attentive. Chef was prompt with my order. When I came in there was an employee with his head down on the sushi bar, at the far end, possibly taking a nap or a quick break. Pricing was fine. Maybe I'll give it another...