Lucky 99 — Restaurant in Frisco

You're better off at Panda Express. The manager lady was very rude this is the second time that the food had a strong old oily old meat taste I could not even swallow it I kindly asked if she can just give me something else because I could not eat the beef lo mein it smelled too horrible she insisted that It was the vegetables, there is no vegetable that smells like that it was one of the grossest smells I've ever smelt in food EVER, she insisted that no she cannot do anything and just next time don't order it then she took her FINGER and put it in the dish with the food and ate out of it? and said it taste is fine there's nothing wrong with? Then I told her that's Okay and walked away then she insisted that I would take it home and eat it tomorrow after putting her FINGERS in the food? Then she goes in the back yells, gets mad about 5 minutes later after embarrassing me in front of people in the restaurant because we were dining in, she comes back and gives me dumplings on the table and still insisted there was nothing wrong with the food, the second time before this we ordered General Tso's chicken and it had an old lemony freezer bite taste, but we didn't say anything complaint or nothing..... every single time we come we order the pork fried rice and the last two times we ate it it tastes completely different each time? It's like you're taking a gamble if it's going to be good or not each time? This lady is very RUDE and disrespectful! I will not be coming here anymore she is too greedy and disrespectful however the guy who runs the cash register is very nice and and I do give him five stars on his service he...

------How Lotus Frisco Handles Poor Service To Its Guest-------

So we placed an order about a couple days ago for a total of $24.00 for 2 people because our staff was full from lunch earlier, the lady who takes the order was rude and obnoxious. I asked her can we split the order on 2 cards for 2 people and she calls me a motherfu** so I ignored what she said and gave her the card number and she tells me it would be an hour and abruptly hangs up. Next our order takes an hour and a half to get here, I call back lotus to get a status and she said we no rush driver in bad weather roads are icy, I told her no the sidewalk is icy not the road and she hangs up the phone, next the driver appears gives us our food and we tell him the incident, and the driver said no your order took 58 minutes... Driver - "oh wait I have the wrong order" so he goes back to his car and gets our order. I gave him my card to have the owner call me back.

Today the owner called me back and apologized for the incident ok thank you, but we are not sure if the staff wants to eat there again due to the incident and I don't know what you plan on doing, she said oh im so sorry we will talk to the lady and get it straighten out, says thank you and hangs up the phone.

Ok thank you for the call back and apologizing but I still paid FULL PRICE FOR FOOD AND HORRIBLE SERVICE AND FOR YOU TO CALL ME A MOTHER F* AND NOT COMPENSATE MY FOOD.... HOW DARE YOU, IF YOU WANT TO BE CURSED AT AND BE RIPPED OFF THEN COME EAT HERE. Because I think you...

I ordered the family meal deal from the restaurant late around 9pm and delivery arrived around 50 minutes later. I tipped the driver in cash (20%) and signed the credit card receipt for $20 even. The driver decided to add $5 extra to his tip on the creidt card receipt making it effectively 42%tip. I call back and they act like I am a theif trying to get $5 back. Keep my five dollars and I will let the WORLD WIDE WEB know how your company is providing mediocre food and over charging the public. Enjoy the review and please all your people check your credit card statements carefully. I have been ordering to go and delivery food forever and never ran into this issue except for the first time I decided to order from Lotus. What a load of crap...enjoy the 45% tip.

The food it self was alright the soup was cold but after warming it up it was decent. They forgot the almond cookies in the family meal deal and the Mongolian beef was good but not enough meat in it. The kung pao tasted fresh for chicken but the veggies were not fresh. The fried rice was dry and steam rice was fresh. This place is hit or miss and depends on when you go and get it. I would recommend COZY THAI in THE COLONY hands down honest and hard working people. I will never return to your establishment and promise to do my best and share my experience with all the professionals around...