KFC — Restaurant in Frisco

I like the food at KFC, but this last experience was terrible. I went to the drive through on a Sunday evening at 7 to place an order for 2 chicken sandwich boxes and 2 pot pies and there was no one in line. I paid at the window and they asked me to drive around to the front and they would bring out the order. I asked for a drink carrier and ketchup to be brought with the order. As I waited, I noticed that every car that came through the drive through was asked to pull in front and wait. This was not a busy time, but eventually there were 8 cars waiting (I was the first) and they still had not brought out food. I waited for 45 MINUTES to get my order. It was ridiculous. It was over 30 minutes before anyone came out and then they brought food to the car next me. The second time, they brought food to another car and I called for the employee and said I had been waiting the longest and where was my food. He didn't know, asked for the order, I told him I was also not given a receipt (that I would like to get) and he went inside. He brought out some of the order, but no drinks and I told him they didn't give me anything at the window. I told him to put the drinks in a cup holder and bring the receipt. I wait another 7 minutes and he brings out the drinks in NO CUP HOLDER and no receipt. I told him I looked at the food order and was also missing the cole slaws. Again, I also asked for a receipt and cup holder. He finally brought out the cole slaws, but no drink holder, receipt of ketchup. I asked to speak to a manager and he said no one was available and by that time, multiple people in multiple cars that had also been waiting over 30 minutes were yelling for him and he walked away without saying anything. I know he was probably overwhelmed, but I saw at least 3 other employees in the empty restaurant talking and sweeping the floors. Couldn't they have assisted with the food/delivery, etc. since NO ONE was in the store? I got there at 7 and didn't get home until after 8. The food was also cold by that time. Crazy. I called the store later and got no answer and called the main 800 number and talked to a customer service rep who said he would pass on the information to the regional director and they would reach out to me. No one has called, emailed, or responded. POOR...

I went through the drive-through and was served, as per the receipt, by a mid 20s Hispanic man named Paul H. He took my credit card and held onto it for quite some time, staring at my name on the front (card numbers are on the back) and did not give it back, even after the order had processed as he stood there and told me, “I was too beautiful to be ordering this food, too beautiful to be charged.” I was beginning to feel uncomfortable, but he still was holding my credit card so I said thank you but I did need my food. And he handed me my receipt and asked me to check it over. Multiple items were incorrect but I was too uncomfortable to correct him because at this time, he was beginning to ask me if I had tattoos. And asked me “ do you like tattoos? I have tattoos. Would you get a tattoo? You would look gorgeous with a tattoo.” I answered that I have no interest in tattoos or getting one and he responded that he would not continue to try to convince me to get one. At this time, he handed me back my credit card and my food, but continued to talk. I asked for my drink and mistakenly again requested sweet tea, which I’ve been told at the drive-through box was out. And he came back to the window and leaned way out the window and said, “oh, you almost tricked me. We don’t have sweet tea and I have your drink right here.” And then hands me the drink which was sitting there the whole time just out of sight. The drink was also incorrect: when he said they were out of sweet tea, I asked for Dr Pepper and was instead given Pepsi zero and a side of mashed potatoes instead of the fries requested. The order being wrong just adds insult to injury to his behavior and personal inquiries, especially regarding what I may or may not have on my body. I hope that this is addressed before it escalates and I will not be returning to this...

Good afternoon, this is my second bad experience at this location. I placed an online order for a 12pm pickup. I walked in and order wasn't ready. There was a couple placing their order at the kiosk and one still ordering at the counter. My order is already in the system and should've been almost completed. Both of them and several in the drive-thru got their order before I did. Not one person seem to know what was going on and one lady that I finally got here attention, ask about my concern. I ask for the manager and ask for a free dessert. Got the dessert thst was sitting out on the counter for god knows how long. But, the manager never address me or my reason for delay which was finally revealed before the last 5 minutes of waiting. Waiting on biscuits...I could've care less about the hard as a rock biscuit. After placing my order at the grocery and driving to the location to pick-up at noon. I finally got it at 12:23, almost a half hour later. Now, my complaints about the food... The chicken was over cooked and dry, about the same as getting from Tom Thumb or Walmart but for a higher cost. The french fries were over fried and been sitting for a bit as well. They were limped and warm by the time I got home and took everything out of the bag. And to make things worst after waiting all this time...not a damn one in my family ate a biscuit. Your employee that handed my the bag, finally took the time to get my sauces together. Which he could've done while waiting as I was the only customer waiting inside. Couldn't find the sticky chicky sauce, thought honey mustard and buffalo are the same, didn't get honey mustard. Gave me honey when I didn't request it. Didn't get plates as I requested. Overall experience...I rate this as a zero. I will post this on Google as well for this location. Thank you for a waste of my hard...