Starbucks — Restaurant in Frisco

Very dissatisfied with this location. I purchased (2) grilled cheese/sour dough then (2) drinks venti sized strawberry açaí & hot tea. However, I asked the associate at the window to swap out the hot tea & instead have another strawberry aside immediately the associate said I’ll have to speak with their manager. They didn’t know how to do that so I was fine with that. Now an actual manager comes to the window. She asked me what she could help me with. I was very thorough and specific it’s a simple task, swap out the hot tea and instead give me another strawberry açai she doesn’t explain or ask me for my permission she automatically refunds the entire order for $29.61 back onto my card then turns around and asked me to now make a separate purchase for 2961 which means that I would be paying twice at that moment for two sandwiches, and two drinks and said I should see the credit on the first order credited to my card within a few hours no later that evening I said to her well I wish she would’ve asked me for permission before refunding then I would’ve told you or asked you what my options were I wasn’t comfortable paying twice basically 60 bucks for two sandwiches and two drinks at Starbucks for breakfast but I said OK so this was on Saturday Monday being the first business day I do not see the credit and I told her the reason I didn’t want the refunds because I knew I would have to wait for the following business day and I did not want to do that, but guess what Saturday evening came no credit no refund so now I’m waiting till Monday Monday first business day being yesterday which is January 23, 2024. No refund issued to my card so now this morning on January 24 I’m having to go back to this location and ask them where is my refund and this is what I did not want to have to do with and it’s not fair that I’m having to take out of my time and burn gas. OK it’s not right . I’m very disappointed with the way their management manages that store. I’m a proud customer of Starbucks however their services is horrible instead, the manager made me take an additional 15 minutes out of my personal time to verify that everything I was saying was true. She was texting back-and-forth with the manager. I spoke with on Saturday. She sees the transactions in the system but she wanted to confirm with them first that is horrible Service in a nutshell when she finally verifies with that manager rather than asking me. hey is there a way I can fix this for you today? Would you like me to simply just give you you know complementary on our side that was never asked there was never an apology. In fact, she look like she didn’t care. Her attitude was also horrible. I don’t like the treatment it was horrible treatment horrible customer service, horrible management of a customer and then she told me OK so she asked for my card and that’s when she officially processed the refund today OK and handed over the receipt. I have the receipt and now I will have to wait an additional two business days. This is horrible Service they need to do better we spent too much money. We are too committed to Starbucks to be treated this way with carelessness, selfishness, and not caring about how we have to about how we feel...

Normally, I would give this place 5 stars, but yesterday I had an unpleasant experience at the Drive Through. My Starbucks app alerted me to 50% off drinks on Friday, so I went and grabbed a coffee, but they still charged me the full price. After leaving the premises I checked my Starbucks balance and receipt and I notice I didn’t get 50% off, so I quickly turned around and made the employee know of the mistake. There was a lady there who didn’t believe me and wanted to inspect my personal phone, I was caught off guard, but as soon as I tried to show her proof of my e-receipt, she quickly snatched my phone from my hand. The more I thought about it, I was very upset with this employee demanding to see my phone and then snatching out of my hand and she proceeded to scroll through my phone. I immediately let her know, this is an invasion of privacy and told her to give me my phone back. She handed back my phone, but she didn’t even apologize to me for her extremely rude unprofessional behavior. First of all, this is an invasion of privacy, she could simply ask for me to show her my e-receipt rather than take the phone out of my hand, I don’t know her and why should I trust her that she is not looking at other stuff? It is an invasion of privacy and crossing the line. Just as she didn’t trust me enough that I was telling her the truth, why should I trust her with my private data on my phone? I am very infuriated with her Demanding me to see my phone, I have been a very loyal customer of Starbucks long before there was a Starbucks app, I have decided to escalate this to corporate, because who is she to grab my phone out of my hand and invade personal space like that? Would she feel comfortable if I took her personal phone and started looking through her data? The more I think about it this was TOTALLY...

I’m a huge fan of Starbucks and have been for years — I truly love the brand, the quality, and the customer experience. But today I had a really disappointing interaction that I feel compelled to share, not to complain, but because I care about the brand and believe in holding high standards.

This morning I ordered ahead through the app, as I often do, to make things efficient. I went through the drive-thru, and there was no line at all. I drove straight to the window, ready to quickly grab my order and start my day.

Instead, I was greeted by a partner named Ross, who, with a stern face and a harsh tone, told me, “You need to stop at the screen and tell me you’re picking up an order.” His delivery was bossy, unnecessarily rigid, and completely lacking in customer service. I was surprised, so I asked what the difference was since my order was clearly ready and there was no wait. His response? “I could better prepare to get your order.”

Again, my order was already prepared and sitting right there. What should have been a smooth and pleasant experience turned into an uncomfortable one due to an unnecessarily confrontational attitude.

To me, the drive-thru is about convenience and connection, not rules for the sake of rules — especially when there’s no one else in line and the system clearly worked.

I’m sharing this because I believe people like Ross are the face of the brand — and when that face is cold and unfriendly, it undercuts everything Starbucks stands for. I hope this feedback is taken seriously and turned into an opportunity for coaching and improvement. I’d love to keep coming back to a Starbucks where the coffee is great and the people are...