Baskin-Robbins — Restaurant in Fuquay-Varina

We attempted to get a cake and pies from Walmart on various occasions. For whatever reason, we never got those even though they were weeks before today. We have a disabled vet in the family who was so desperate to get dessert to celebrate. After finding BR is open, we braved the cold in hopes they would have cakes left. I specifically searched Instacart and filtered the google search for businesses that are open today. And BR still came up as open and acted like it would let me do a doordash order; which usually implies the store is open. I would presume that places wouldn’t be open on Christmas day. But since it was allowing me to order, I cant assume that everybody is closed today. Not everyone celebrates Christmas or especially now wants to be home. To make it worse there were cars in the parking lot, and several other customers who came through the drive thru thinking it was open. You just need to tell customers if you’re open or not and be clear about that. It’s not that...

I am new to this area and just visited this store today. Its probably my 12th visit and my last. Today i asked for pre-packed Jamoca Almond Fudge ice cream. I've purchased it several times since I moved to Fuquay. I was told they were out. I asked if they could pack some and was told yes for the higher price. I spend between $75 to $100 at Dunkin/Baskin Robbins a month. I called the store asked for a manager. I was hung up on and I've called back 13 times and the phone goes to this voice mail isn't set up. For the employee who hung up on me I hope you are retrained on what Customer Service stands for. In FL if they are out of pre-packed. They pack it for the same price. They value their customers. I'v sent an email to your Corporate office. I'm not asking for anything for free but to be treated as a valued Customer. Coffee, donuts and ice cream is not...

took our grandsons to this baskin robbins for icecream twice in the past 2 weeks. Both times the store was dirty. Missing name cards for ice cream flavors. Staff were not able to tell us the names of the types of icecream in the case. When the employee waiting on us scooped our icecream, it wasn't scooping easy and it fell on his arm and he let it go right back in the icecream container. The scoop of icecream he gave me was not even a scoop and was half falling off the cone. We were very disappointed in this baskin robbins and this wasn't our first bad experience, sadly. I always loved baskin robbins as a kid and I have kept giving them a chance because I really want it to be a place we enjoy . Not sure we will go back unless something changes. It was so dirty in there it made me lose my appetite and I didn't even eat the...