Applebee's Grill + Bar — Restaurant in Gadsden

This is a follow-up to my previous 1-Star review for this Applebee's location. I was really hoping that I would be able to either change my previous review or add a new 5-Star review, but unfortunately I am unable to do so. After my previous experience with the BBQ sauce on my dessert, I called to speak with a manager but was only able to leave them a voicemail (at the direction of the automated person when you call the restaurant). I'm not an angry or mean person, so the voicemail that I left was just me letting them know about the mistake that they had made and asking them to give me a call back. Surprisingly, I never heard a word. So now to this evening, I called Applebee's in Rainbow City to place an order for the exact same dessert as last time, and I let the woman that took my order know about what happened the last time. She was very kind and apologetic and asked if I wanted to speak to her manager. I told her that I would be glad to speak with the manager to let that person know about my recent experience. I was on hold for approximately 2 minutes, and the same woman came back on the phone and said that the manager told her that I could have a free dessert. I was very disappointed by the fact that the manager of this restaurant in our small town couldn't take 30 seconds out of their night to rectify my recent bad experience, but it's obvious that this Applebee's doesn't want to fix the issues that they have. Anyway, every time that I order this dessert I pay for an extra side of hot fudge and an extra side of ice cream. I let the woman know that it was the exact same order that I had placed the last time. She took my vehicle information and said that she would see me in 10-15 minutes. I pulled into the curbside to-go space, and only sat there for a couple of minutes before a woman (not sure if it was the same one) came out with my food and with a ticket. She apologized for my previous experience and then told me that I owed $1.65 for the extra ice cream.

Like I said before, I really wanted Applebee's to act right and do right so that I could change my review or write a new one with a more positive theme, but it just didn't turn out that way. I would like to thank the woman that took my order as she did apologize multiple times. I could tell that she was sincerely sorry for my experience.

The message that I would give directly to the management at Applebee's in Gadsden: you work in a field that has to deal with customers and with the public, so when you have a customer that experiences bad service, you should do all that you can to make sure that that customer knows 1) what happened, 2) why it happened, 3) that you're terribly sorry about it happening, and 4) that you are taking steps to make sure that it won't happen to...

For starters I am a former Apple Bee’s lover. The past 3 times I’ve ate here I have been extremely disappointed. (food has been cold or wrong every time) This particular time I’m writing about, was the worst. 2 adults, 2 children (5 and 7) and a baby. We are approached by the host very rudely, no smiles or conversation, and treated like a bother.. The entire restaurant has maybe 4 tables and a few at the bar sat. We are sat in the furthest corner in a dead section directly behind another family, literally chairs touching back to back. I let all this go. Then Our drinks take about 10 minutes to come out.. I asked for lemons when ordering drinks, that took an additional 10 minutes to get. We finally order, our side salads are 15 minutes ( this should take no time) about 25 minutes after side salad our food comes.. YAY!(sarcasm) EVERYTHING WAS COLD. The plates weren’t even warm!! My steak is extra well done, I asked for medium. The cheese on my sons pizza looked like it had been sitting in the counter for about 20 minutes. My daughters hamburger bun was burn AND cold.. My sisters pasta was complete mush. By this time another family has came in the dead restaurant and yet again were seated directly behind us where the previous family was. When they asked to be spaced out so we would all have room the host literally rolled her eyes and said sit where you want.. I asked for my food to be remade and put in a to go box. I let them know everything was freezing cold and over cooked but the kids were starving and ate it anyways. I asked if there was a manager to tell about my experience and my server apologize for the issues. I waited a VERY long time for my food that was “supposedly remade” I received my same potatoes and broccoli and an extremely rare steak. That was so hot it melted the plastic to go container. I’ve been in the service industry for years and was embarrassed at the customer service and food quality. I paid my bill, and still left a generous tip. With no visit from a manger. I will never visit or recommend this...

My wife and I went to see the new Jurassic World movie to celebrate our 23rd wedding anniversary.

So we decided to go out to eat afterwards, but being nearly 10:30 there were not too many options. Gadsden, you know. Waffle House or Huddle House are open 24/7, and Applebee's is open until 12:00 a.m.

So we decided to go to Applebee's, thinking that it was a little nicer than the Waffle or Huddle.

Hmmm.

When we were seated, we noticed the people at the table next to us is staring at the ceiling. A HUGE cockroach is crawling along the wall. We asked to be moved -- not much effort to remove the intruder by the wait staff -- and no sooner than we moved did the bug fly down, across the table where we had been seated, and landed on the window blinds next to the table that had been watching it. They screamed, jumped up, and swiftly left the premises. The wait staff looked for it but could not find it.

We ordered our food, thinking this was an anomaly. Yet as we ate, ANOTHER one began crawling across the banister in front of our table. We informed the waitress. She killed it and hastily discarded it, apologizing and saying they were going to need to call the “Bug Man” again.

Well, a couple minutes later, ANOTHER cockroach shows up crawling on the chair back opposite me. We asked for the check. The wait staff, after having dealt, not once, not twice, but THREE times, with our intruders, was generous enough to not charge us for the coffees we drink.

As we headed out the door, at the bench where people wait to be seated, ANOTHER Jurassic sized roach! I let the greeter know and she just shrugged!!!

So an after movie dinner on our 23rd wedding anniversary was definitely memorable. Thank you, Applebee’s.

Next year, we are going to...