Cracker Barrel Old Country Store — Restaurant in Gadsden

It was just ok. Reliably predictable choice when traveling the interstate. Always available parking. In fact, if the parking lot is crowded then you can count on a wait for a table, because parking spots outnumber tables two to one. Expect a decent average restroom stocked with paper towels. The menu contains proteins galore for my Keto meal plan. Fresh, hot coffee is usually a given. Seating is not comfortable (intentionally) in order to discourage guests from lingering. Floor space is very tight. Shared spaces with other guests in the gift shop and dining room leaves you with the feeling that you are generally in someone else's space. Now that I'm retired I would prefer to eat higher end restaurants when available because inevitably seating will have screaming children close by and CB dining room is notoriously very noisy anyway. Again, this is a predictable place but just not very enjoyable. I wish CB had a sister chain called Cracker Barrel SENIOR with high end entree choices, wider isles and more spacious dining areas with comfortable seating. Consider a limited seating area that is pet friendly. Maybe a gift shop with items that are not so TOY oriented. Wider parking spaces and a covered entrance option or better yet a covered entrance for drop off and pick up for guests who can't walk long distances to a table. Consider older guests who have a caregiver and a FAMILY REST Room for guests who have a family member who needs assistance with navigating from parking lot to rest room to table and can't stand in a line to pay. The most frustrating part about CB is the checkout process which is almost always a wait in line, rude people skipping the line to jump ahead. A real pinch point of people entering and leaving the dining area. Every CB is designed with the same cramped floor plan problems. The chain who solves these concerns will quickly gain a loyal following of high end patrons. I'm closing, the back left corner of a CB gift shop is always chaotic, crowded and a place that needs attention. I believe this area could be greatly improved with a little effort on the part of designers. Best wishes....

We often stop at Cracker Barrel when we go on road trips. Majority of the locations are good, this location however was nowhere near the others in terms of service and cleanliness. As soon as you walked in, it smelled of urine in the main area. The men’s bathroom stunk so bad! We were seated promptly right after the lunch rush. Our waitress looked like she didn’t want to be there and was less than enthusiastic to serve us. We ordered a sweet tea, she brought us unsweetened tea, we kept looking for her and she was nowhere to be found. We finally let her know. We ordered a breakfast plate and chicken fried chicken with Coleslaw, fries and fried okra. Let me start off by saying that the portions shrunk considerably! I was given 10 fries (yes, I counted!). It took close to 20 minutes to get our food. No cutlery, kept looking for our waitress, again nowhere to be found. I’m starting to think she was hiding lol I walked back to the hostess and asked for cutlery.

All our food was at room temperature at best. We asked for the gravy on the side for the chicken fried chicken, the gravy was spread on it, when the waitress finally came to check on us (she kept disappearing for long periods of time) I let her know the mess up and asked for gravy on the side. She brought out 2 dry pieces of chicken and still no gravy (we never asked her to replace the meal, just to bring more gravy). At this point we were fed up and had already wasted enough time waiting around. We had a piece of dry chicken left, so we asked her for gravy to go and she brought us a bowl with gravy, not a to go container. I’m not sure why she refused to listen to anything we asked for but all in all, the experience was less than stellar. Too bad bc we always have great service at...

We have been loyal visitors to Cracker Barrel for over 40 years. We always search one out whenever we travel. Because we know that we can always expect great service, friendly staff, fast service, and great food. Accept this time. We were shocked that there were very few customers when we arrived on a Sunday afternoon around 1:00 pm. Which we know is one of their busiest times. This should have been a red flag. We were seated immediately. However, we sat at the table for almost 10 minutes before our waitress came over. We were literally gathering our things, getting ready to leave when she finally came over. (I wished we would have gone ahead and left) It would have been different if she had been busy with other tables, but we were here only table. She did apologize, but still, someone should have made her aware, or she should have been paying attention. I ordered the Old Timers Breakfast. I stressed that I wanted my bacon extra extra crispy. Even made a joke about it saying it should be so crispy it would crumble if picked up. Our order came out pretty quickly. But my bacon was extremely UNDER COOKED. As she sat my plate in front of me, she said, "Do you want me to send the bacon back? If she saw how under cooked it was, why even bring it to me? I asked her to take it back and tell them to basically burn it. She brought it back to me, and there was absolutely no difference in it from the first time. I decided to give up that fight and just not eat it. But then I saw the biscuits. As you can see in this picture, they were basically dough. This was sadly so disappointing and shocking because Cracker Barrel usually doesn't disappoint. But this one went beyond...