Chick-fil-A — Restaurant in Gaines Charter Township

My experience at this Chick-fil-A was very satisfactory. I went in with a group of 5 people - as we entered the establishment we were met by a young employee named Javier. Javier was extremely friendly, kind, and helpful in providing us with a satisfactory and delicious meal here at Chick-fil-A. He grabbed us extra sauce, napkins, refreshed our beverages and disposed of our trash when we were finished. I also want to mention the employee Zander who took my order - Zander was very efficient. There was one moment that stood out to me where Javier stopped taking out the trash to cater towards our needs as customers, and was immediately chastised by a manager named Danielle. I appreciated Javier's decision to put customers first, but apparently Danielle did not. Javier ended up leaving our table to continue taking out the trash, but came back around afterwards and apologized for the inconvenience. Upon exiting the restaurant, Javier pulled a maneuver where he stretched his arms at maximum length to hold both doors of the vestibule open for us to our convenience - this was a gesture I've never seen before, and i didn’t know it was physically possible until he did it. I seriously hope Javier gets a promotion or raise; he is more than deserving of one. Overall, I had a very pleasant experience at this Chick-fil-A - I've never had better service at a restaurant than here. I am rating this restaurant 5 stars strictly because of my experience with Javier. I will be...

Placed a catering order for a small tray of Mac and Cheese and a gallon of lemonade for the holiday. My wife was already out so she decided to pick the order up for me around 5:30. She gets to the pay station and pays 51.00 for the tray and lemonade but When she pulls up to the window to grab the order she receives the mac and cheese but no gallon of lemonade.

What should’ve been a 2 minute or less fix turned into a 20 minute ordeal, the drive through workers went back and forth about not being able to find her order, even with a receipt in hand. The young lady she spoke with said “ we just want to make sure we’re not giving away a free gallon of lemonade” , so not only did my wife get accused of trying to be dishonest but it also literally took them 20 minutes to figure it out. No one should have to wait in the pick up area for 20 minutes over an overpriced gallon of lemonade.

I would think that if you see a receipt that shows a total paid of 51.00 and the small mac and cheese cost 37.00 then maybe there’s something we forgot to give out on the order? But hey, at-least we got a free, sorry we assumed something bad about you brownie and cookie out of it!

I wonder if my wife was blonde with blue eyes would she have been given the benefit of the doubt? Or do they equally inconvenience all their customers? Doubt it.

Either way, not another dime of our money will be spent at...

I love Chick-fil-A to begin with. My favorite is the spicy chicken deluxe. Last night my carry out order was wrong which is understandable considering that it hasn't been opened too long. The girl at the counter was nice and the girl that helped me when I told her my order was wrong was also nice but the manager seemed to be doubting me since what I received in my bag was what was on the receipt. I even gave my credit card with the sandwich so they could charge me for the difference but the manager continued to ask me if I was sure that I asked for a deluxe. Why would i lie and why would i come back after i had already left the restaurant? After a few minutes, he decided to have my sandwich remade and did not charge me for the difference. I was willing to pay to get my correct sandwich but I don't think he was very professional in the way that he handled it. I will not call it a complaint because I was not complaining I will not call it a problem because it was not a problem although I was very disappointed in his...