Steak 'n Shake — Restaurant in Gaines Charter Township

Color is an oft-overlooked variable when reviewing onion ring quality. Too pale, and the rings seem lifeless. Too dark, they're almost inevitably overdone. Getting a light golden brown is deceptively complex, and these onion rings succeed in spades. The breading is more than a little gnarly, and definitely fails to properly cover the onion rings in full.

The meager mound of onion rings makes a pitiful pile on a plain white plate, variate in size and covering but consistent in color, if nothing else.

These onion rings are demonstrably juicy and moist. While these terms often describe admirable attributes in any number of dishes, it's a bit odd to describe onion rings as such. However, the flavors work. The onion taste is strong, and reinforced by an ample helping of delicious juices, percolating within the recesses of the golden circles.

There's also a preponderance of grease, but somehow, when mixed with the juices, it seems to work. The batter is reasonably well seasoned, and delivers a nuanced taste of salt and pepper. Though these onion rings don't look like they'd have a tremendous amount of flavor, it managed to hide within.

What these had in taste, they lost in texture. The juicy onion interior of the rings came at the price of an overly-mushy (and probably over-fried) onion, leading to a characteristic lack of firmness and structural integrity. The rings were also shockingly dense, perhaps owing to the batter welded firmly to the moist onions.

The frequent shedding and slippage of the onion, and the inability of the dissimilar parts to stay together, drive this point home. While the batter did manage to maintain a slight crunch, just as the last gasps of a man chopped in half technically have some sound and meaning, it was insufficient to cover up the wet onions and the weak breading. While they have the original appearance of density, in truth, this was an illusion, delivered by Big Steak 'n Shake to foist the chaotic blob onto unsuspecting diners.

Too often in this world, I feel as though I don't get what I pay for. My consumer surplus, after factoring in the regret of a bad purchase, can erode entirely. The onion rings from Steak 'n Shake, however, are about what you pay for. For $2.59, I got a small plate of alright looking, alright tasting, onion rings, that went down with heat and grease to accompany my...

Tonight I made an order at the drive through with only one car ahead of me. 19 minutes later, the service window opens and the driver was handed one single serve bag and a small pop. He then went to drive off, only to stop, look in his bag, see something was missing and waited 2 minutes for the window to open back up, he asked the attendant for what I assume was a saw, was handed a straw, then drove off after a total of 21 minutes. I then pulled up to the window 23 minutes after making my order at the initial drive through speaker and handed the attendant the $100 bill in my hand (and the only payment method I had at the time). The attendant then informed me that they do no accept bills larger than 50. I asked him if there was a sign for this as I had just patiently waited 23 minutes to recieve my order. The window attendant then pointed to the window on his left and said "there's one of them over on this window, behind one of these advertisement signs". l then pointed out that it's not a visible sign, so it only seems fair for an acception to be made. The attendant then get what I assumed was his manager, said something to him within my line of site, and the manager came to the window and said in a very stern and highly unprofessional manner, "We do not accept $100 bills. There is a sign in the window whether visible or not" and briskly handed me back the $100 bill. I then drove home and attempted to call the store to explain this story to the main store manager via asking to be sent to hi voicemail. The phone rang for 2 minutes and 47 seconds with no answer. So instead, I have to leave a Facebook review?

I've worked in customer service for a total of 12 years of my life. Never in those 12 years would I ever have treated a customer as poorly as I was treated tonight.

That said, this particular location will never again recieve my business and I will be sharing this terrible review with as many people as possible to ensure they do not get treated this poorly. Also, I will be calling corporate headquarters about this location tomorrow as well.

in short: I do not and will not recommend this steak and shake...

My wife & I eat at Steak & Shake in Kentwood, MI somewhat frequently. That will change after today’s experience. We arrived at 1:00pm & was joined by a friend. After waiting 15 minutes to even place a beverage order, I flagged a waitress & requested she notify our waitress for service. Finally placed our drink order & then by 1:20 placed our food order. By then we were noticing other customers who were becoming impatient. In the next 40 minutes we had no contact by our waitress, but witnessed other waitresses apologizing to dissatisfied customers. By 1:00 we made the decision to leave. Our friend waited another 30 minutes with still no food! 90 minutes after his arrival, & still no food! As we left the restaurant it became apparent that the problem was a lengthy line for the drive-through window. These customers were apparently getting priority over sit-down customers. The problem was not a shortage of waitresses nor a shortage of cooks. Your business model is the problem. You are trying to be a fast food establishment with a drive through window, & still operate a sit-down restaurant. True fast food establishments greet their inside customers at the counter, take their order & fill those orders with the same priority as the drive through customers. Steak & Shake, on the other hand, seats their inside customers & then apparently, either deliberately or out of necessity, relegates them to a lower priority than those using the drive through window. Your loyal dine-in customers will not tolerate this more than once or twice, & will find other dining establishments. It’s not like there are a shortage of them! I’m not posting this to be vindictive, but rather to alert you to what I see as a business...