Dairy Queen — Restaurant in Gainesville

After driving for 3 hours, we stopped here on our way back to Dallas because I love their tacos and my son wanted a burger so it should be a win win... NOT THE CASE. First of all, the staff made us wait for five minutes before even taking to us and there were few people there and they were already sitting down eating. Second, we order and upon getting our drink, there was no ice, so a girl comes out with a bucket of ice and gets upset because I asked if we could get some. She said to wait because she was about to put it in the machine and I asked again if she could get a cup if ice from the bucket for us. While making a dirty look and a comment under her breath, she handed us a cup of ice. Third, all the tables and booths were dirty and we had to wipe one down ti sit. Fourth, we get our food and all 3 of my tacos are broken and look like someone had already started eating them! I was fed up at this point and just wanted a refund for my food. Thankfully my son's food was fine. I asked for a refund and the manager, "Fran", came up and was very rude but finally gave me a refund. I will never come here again and would advise your staff to get some hospitality training, as their service...

I have always liked DQ and eat often at other locations. I have eaten at this one on four occasions, the first visit right after they opened was very good, but has gone down steady ever since. Three times I have ordered a peanut butter cup blizzard only to get ice cream with just a little chocolate flakes in it, very stingy on the candy. Employees are all very young and seem to have a could care less attitude. Tonight ordered a dude combo. The fries were cold and stale and tasted like old grease, I returned them and asked for fresh fries, In less than a minute they brought me back fries as bad as the first order and was no way they could have cooked fresh in that amount of time. It appeared to be the same order I returned as one of the fries had the same black spot on it, they just reheated them and they tasted even older than before. Decided to take my loses and leave. I will give them credit for the sandwich which was very good. Was really looking forward to a DQ coming back to the local area, but this one if it does not improve quality will not last long. The number of customers is already dwindling, for...

Unfortunately my experience this evening's experience was subpar. What could have wound up as a mildly inconvenienced patron has evolved into an irate customer and a negative review. I understand shutting down the kitchen when its a slow night - even stopping service early. But... if you have a customer pull up to the drive thru at 10-til by my phone (although the young lady on the phone argued the time was 21:56) at least have the courtesy to advise that you have shut down the kitchen. I sat at the order kiosk for 10 munites without any acknowledgement outside the prerecorded "we'll be right with you" message. When I called the store to find out what was going on the young lady devolved to a snidely repeated "we've already closed" when I noted their closing hour was 22:00.

I blame the management - neither common courtesy nor common sense is being encouraged within the employees. Sadly I only wanted an ice cream, but this experience has ensured I will not be returning this or any other Dairy Queen...