Otts Furniture & Appliance — Local services in Gainesville

I've heard many times how great Otts is to do business with and I have to agree after my visit there today. I went there to find out what I could purchase a GE Advantium oven at after visiting Nebraska Furniture Mart for the same purpose in the last week. I had a friend purchase one there in the last 6 months for about the same price I paid in 2011 when building our house. In addition to being delighted with their pricing, I was able to discuss refrigerators, slide in ranges, washers and dryers and all the options available to me. It was a perfect use of 90 minutes and the kind of customer service I love and appreciate! I will definitely buy there when I get into the home I'm in the process of buying now. In addition, I had an Otts service call on my 2011 Advantium in 2017. Other than the technician that diagnosed the problem overcommitting on his return to install the needed part, it was also a very good experience. Great customer service, customer education and...

VE!!!!!!!!! SHOP LOCAL 🎉

Our deep freezer went out and I learned of it at 4pm on a Friday! Due to the fact it’s packed full of meat, I went into a full panic!! I called Home Depot and they don’t keep deep freezers in stock so I called OTTS FURNITURE & APPLIANCE and not only did they have them stock they had plenty to choose from!! 🙏🏼 The delivery guys went out of their way to get it to our house and had the freezer to our house and plugged in by 545pm!!!! I spoke with the owner multiple times and I’m so grateful for him and his employees outstanding service!!! Thank you Otts Furniture!!!! My family is...

The owner, Barry, is very condescending to customers, especially not the “right kind” of people. $$$. We felt very disrespected and he blatantly refused to acknowledge that he sold a defective dryer, blaming us, the customer, although it has been used propperly and delicately. We have had several problems with it, and were even charged when it had to be repaired. The dryer has stopped working three times over the last two years, and each time it has happened, we have been met with such condescension and pomposity from the owner via phone. Don't buy from them unless you are very wealthy/ willing to be...