Sandwich Inn — Restaurant in Gainesville

First and LAST time here 🤮 went here for myself and my client. I asked for a cheeseburger all the way which included tomato,lettuce ketchup,Mayo and mustard… a cheeseburger with only Mayo and onion only (due to client allergies) and another cheeseburger with Mayo only along with 3 small fries…. As I was orderly and trying to be specific as possible so that there were no mishaps I can clearly see the woman taking my order through the window was clearly not in the mood for me to tell her the specifics of how I wanted the sandwiches… she continued to interrupt me as if she wanted to finish my sentence and TELL me how I wanted my sandwich which led me to keep saying no and start over with the specifics. Once we got through that I waited forever on my food NO COMPLAINTS because I clearly had more patience than she and I also understood they were short staffed…. After receiving my food I’m convince these sandwiches and fries were rewarmed from the previous day…. It was awful…. My all the way sandwich was everything except all the way. My client whom only wanted Mayo n onion had tomato ( which he’s allergic to) and the cheeseburger with Mayo only was simply a burger…. No cheese no Mayo …. I tried to call to speak to someone not to be rude but simply just ask that they provide better customer service…. My client who is 93 is ill and was so excited to send me to this place he loved for years and a place I’ve never tried only to be given food he couldn’t eat…. I feel if the young lady was just patient and kind enough to let me give her the specifics of my order everything could have been better instead at noon she was clearly over her day already and really didn’t care how we preferred the food WE PAID FOR so instead she took the order how she wanted and sad to say the food was just like her attitude NASTY …. I’m still drinking ginger ale to try to get the horrible taste...

I went here a couple of times recently. The first time I got the Double Double cheeseburger with fries and a drink. The fries are always great, the burger was pretty good although seems like it used to be better. The root beer float was just fine. The wait time really sucked. I was the third car in line. Service is always been dreadfully slow at sandwich in, which is why I think a lot of people just don't go there.

I also like Mac's drive in but find the lines there really daunting. However, at Mac's the line moves fairly fast, you're not at the window very long.

My second trip to sandwich in was a disaster, again I was the third in line and I ordered a root beer float. Took close to 15 minutes to get to the window. When they took my order the lady kept saying fries and I skipped correcting her, no a root beer float that's all. I get to the window and she hands me a bag of fries. I mean this is ridiculous. And this is after I already paid. I just told her keep the money and drove off it's like 1.20. they have those really old fashioned loudspeakers that make it very difficult to hear what anyone is saying and obviously make it difficult for them to hear us.

SI is having a really huge problem getting and retaining staff, according to the notice posted at the pay window. I wonder why? Mac's Drive-In doesn't seem to have that problem; it processes people like a Disney ride attraction.

OK, bottom line is that the SI food is still pretty good, no complaints there. But the service, which was never very good, has gotten abysmal. And my son's and I used to dearly love this place.

EDIT:. Some have asked where the entrance is. There is no entrance, it's drive-through only. Or you can walk up to the window on the North side. But...

Overall, I don't see what all the hype is about. I've visited this location multiple times and purchased various food items at random times and days during the week. After getting a cheeseburger that seemed like it was left outside overnight and left on the back of the grill all day, I decided that lunch food was not for me at this location. Never mind the fries that are sometimes not quite finished and other times so caked with grease a dog would walk away from them. Regardless, its poor taste certainly isn't worth the money they charge or the space they take up on a seeming unoccupied and most dilapidated part of town. To give them the benefit of the doubt I thought I'll stick with breakfast who could possibly go wrong with a bowl of grits eggs and bacon. I should have known! The eggs. if you eat them then there is more wrong with you than the cook that obviously forgot to remove them off the grill or clearly has no sort of measurement of time. The bacon is delicious in parts. If you are lucky, you'll get a strip that was left under the hot press so long it'll bring like it was seasoned with tenderizer. But if you are like any other customer, half of the bacon will be done and the other half will seem like it was left to hang off the grill. None the same, it all ends up in a bowl for more than $5 bucks. They will shower you in condiments like salt, pepper and butter. This isn't good customer service it's essential for those of us running late with no other option. At no time after each visit did I reach out to management. Delivering an exceptional customer experience doesn't seem like their forte. I blame myself but I owe this buyer's beware...