Subway — Restaurant in Gainesville

I used to be a sucker for subway but I don’t think I will ever order from them again . I was very excited to try out the new dippers. I had my girlfriend go get them for me on my lunch break. My ticket stated :chicken &cheese , toasted , with honey mustard

I don’t know if because it’s a new thing or what but my dippers didn’t have any dipping sauce, they put the sauce on the actual dipper (I did not want that), the food was ICE COLD (COLD AS HELL), and I tasted absolutely no cheese.

So of course we ended up calling back up there because that was just too much. Tyrone (store manager) answered the phone . I was listing all the pro I had with my food. He then goes and says “well that order was picked up late so that’s why it was probably cold”

My ticket time to pick up was 1:45 my girlfriend picked up the food at 1:50.

I told him “no sir that food was cold as hell” Tyrone got upset with , said I was cursing at him he said I was being disrespectful, started over talking me and then hangs up in my face!

In no way shape or form was I being disrespectful I was literally stating how cold the sandwich was.

I do not appreciate Tyrone’s behavior his position of being a store manager needs to be evaluated immediately if he is going to say saying the word hell is grounds for hanging up in customers face.

I WILL NOT...

I am writing to specifically point to the food and service that I got today, after a lot of years! For a long time, this Subway had been rolling way too much low quality. I have had an experience where they made a wrong sandwich through an online order, and when I asked them to fix it, they again made major errors. The level of concern that employee showed wasn't the best I had seen elsewhere. I had stopped going to this place altogether, even after their recent renovation. Their sandwiches were lean, uncooked, droopy up until this morning's visit. Things were much different. To my surprise, the sandwiches were good quality and right size. The fillings were well done: before they didn't put enough veggies even after my request. Shouting out to two ladies: Shaquita and Tamara - they did a good job this morning! If this quality is maintained, I'll head over more often. Unfortunately their refrigerator didn't have kids' drinks, e.g. milk, so I took away a few stars, but I'm writing this review because I'm impressed with the sandwich quality as well as their behavior...

I can see why this subway has a low review score, they have very rude and nasty workers and then when you ask to speak to the GM he's comes out with a attitude and was rude also when you show them your sandwiches was made right,and you bring it to their attention, they don't like when you prove them wrong.. I don't know if this subway is a franchise or if it's locally own, but the behavior of there employees is uncalled for and not to mention there very disrespectful to their customers, and then want to laugh when the customers walk out... So don't waste your time going to this subway cause all you gonna get is a messed up sandwiches and they don't want to remake them, like it's your fault.. smh they need a whole new...