Cracker Barrel Old Country Store — Restaurant in Garden City

Well they don’t treat customers as they should, we went in on Sunday evening not busy, well we haven’t been in a long time, because of the service & food we had gotten the last time, anywho the-food was good, but as we was leaving we brought what said pecan pie, we get home which we live like only 5 miles down the rd, there were chocolate chip in it, I call they say sorry please come back get another 1, so we did because we was really wanting it, so go back manger said how sorry he was & assured me it was right, (pie #2) get home cut pie chocolate chips in that 1 called oh we so sorry blah blah, when u come back we’ll treat y’all to meals, go back 2 days later get another pie (pie3) get home same thing, called back talk to store manager he said how embarrassing it was, I will bring u 1 myself what’s ur address I give it to at 10 am, I leave at 12:30 no pie so I leave old 1 on table on porch(inclosed ), & a note on door, but did he bring it to my house no took it to the office, which calls my daughter & ask her to come get, but that’s ok, it was good, called the store back & ask to speech to Mr Jean (store manager) the guy ask is this about the pie what is the problem now real mean like, I finally hung up on him, he was so rude, called back next day cause I wanted to thank the manager for bringing it & ask was there a problem at the gate, since the pie was at the office, he said u told me to take it there to office, why did I give u my address, I was telling him about the other guy was so rude , now I see why he was, if the store manager can be rude so can he, he was really rude when all I wanted to do is thank him, a few weeks later went into to get our free meal(lol) 1 manager came out & said it’s not 2 meals we only paying for 1, I will never go back there again & yes I will let any & everyone I know about the service I got, there going down hill as it is, u would think they would be taking care of the few customers, sorry so long, had to tell...

Went in for lunch around 12:45pm this afternoon with my parents, the drinks were wrong, my parents ordered an unsweet tea and a half and half, both getting straight sweet tea. The waitress was prompt to fix the mistake, things were fine. I ordered the country fried steak meal with three country sides, and this is where my entire day was ruined. What I received seemed to be ground beef tossed in flour and dumped in old fryer oil, it could've fooled me with the appearance of being old giving the color of the flour, as if it had been set aside and then just tossed back in the fryer after we placed the order...but ground beef?? That isn't even the proper meat for a country fried steak, and the taste took me back to the days of eating a steamed hamburger from the racetrack I grew up next to, flavorless, soggy, and just downright grainy overall. It seriously ruined my day if not my week, because I've always known Cracker Barrel's Country fried steak to be one of the top hit staples on the menu, and i had a serious craving. After the first few bites I had waited in hopes the waitress would make her rounds again and i could express my concerns and hopefully have it fixed, but we didn't see her again for the 25 minutes after the fact. By then my parents were ready to go and i was just outright too upset to wait any longer. My parents said their food was great, but the experience I had, I don't think I would ever go back, especially if i can't get a country fried steak like i used to get when i was living in Virginia. Just completely disappointed in both my order and the service...

My family and I travel a lot and have eaten at many Cracker Barrel’s. This has been the worst one we’ve been to. We came for dinner. Food was okay. Mashed potatoes were disappointing and could not eat them. There were about two good employees when we went. The hostess was a very kind lady who sat us and our waitress was okay. Not sure if it was a manager, didn’t get her name, she had dark hair. Extremely rude. When we ordered we were asked which two bread sides would we like: corn bread or biscuits. We are a party of 8 so that would be 16 in total. Did not receive 16. The dark haired lady said they were out of biscuits but could give us three. Then we had about eight pieces of corn bread. Not everyone at the table was able to get the two pieces like we were offered. We asked the waitress, she said she would double check. Here comes the dark haired girl again, she gives us four more corn bread and said if we want more she will have to charge us. We started with 11, received 4 more. Still short a corn bread. We just left it at that. As I said, overall the food was pretty good besides the mashed potatoes were obviously very old. I now wish I had taken pictures. Sad that the experience wasn’t great due to a rude staff member/manager that doesn’t actually fix anything. Will not come back here. We will happily enjoy other Cracker Barrel’s that have kind staff. I read old reviews and lots of great ones. Unfortunately I can’t say our experience was great like others on here. If you go, good luck and I hope you have a...