McDonald's — Restaurant in Garden Grove

This place is s consistent joke. Usually they are bad with delivering complete orders but on this day they went above and beyond. Visiting the drive through which we do several times a week is always an experience and yesterday was no different. My order was simple. 1 deluxe breakfast one sausage mcgriddle and 2 drinks. After the usual 15 minute wait to get to the window with only one car in front of me I reached the not so friendly girl at the window she passed me my drinks and than my bag of food and I was off. I drove about 50 feet and pulled into a parking spot realizing the weight of the bag I received was not consistent with my order and sure enough when I opened the bag there were 7 egg mcmuffins and a couple mcgriddle and a couple of other items I never opened. out of the corner of my eye I saw what looked like a disgruntled trucker marching towards my car with hands extended as if waiting for me to pass her something. Could this be the manager from McDonalds looking for her lost order!? Sure enough it was and she demanded the bag of food be returned which I did hand her at that point. Not a thank you not a I'm sorry for the mix up nothing. She left and I sat there dumbfounded. 10 minutes later she returned to my car with another bag. She walked up to the window demanding to see my receipt which I have her and again nothing she gave me the bag and turned to walk away. Is this the kind of management mcdonalds hires? She was the most unprofessional. Rude and demanding person I had encountered in a very long time. As if I stole the food from them and she stopped my get away which couldn't be further from the truth. I wonder if she gave the bag to the rightful owner? While I was inspecting the contents of the bag one of the eggs fell out of the bun and landed on the floor. Did she inspect the bag or just turn it over to the customer? I will never return to this McDonald's and would hope those reading this do the same. Atleast until the management is replaced. The current manager needs to go back to her job as a prison guard where her personality will...

I had a very annoying experience here. Since today is Monday, I ordered 1 large coffee and 1 small coffee because I had a coupon in the app, but the machine couldn't read the coupon. When Cashier asked someone who looked like a manager, she told me as if I was using another coupon I had already used. I was dumbfounded and the moment I questioned it, the machine read the coupon. Cashier says it's because they don't refresh the machine. Anyway, I finished my order and waited. But it was even more embarrassing when I received the items because when I received it, there was only half-full of coffees. That's what the machine says when I talk about this. That's nonsense. What kind of machine is that some people are full and some people are only halfway. I was angry and questioned again. Does it make sense to fill it up only halfway up because i ordered it with coupon. Maybe she could've filled it up at least the ice line, but only to the halway of the cup. I asked her why only halfway up then the manager told me it's because their coffee machine automatically fill it up so she doesn't know and it should be right amount. Does this manager think i am retarded? Because it's anybody's guess that they can adjust the amount and she just threw me this nonsense excuse to me. I told her i just want my money back then she said she will try it again. Then she took my coffe back and fill it up a little more, which was like two-third filled up of the cup. That proves that she can adjust the amount of coffee but the manager lied to me that she can't. I said no more then because i don't want to argue any more with this manager. It was the first and worst experience I had ever had at this location (Garden Grove blvd and Euclid purchased on Monday...

There’s this girl that works the drive thru window some nights. I’ve encountered her twice within the past couple months and she is simply put, rude. Both times she gave me part of my order and then comes back after a minute or two then walks off again and comes back again looking confused as to why I’m still at the window and finally asks if there is something else I need in an off putting tone, with an odd look on her face. I’m sitting there thinking she’s getting the rest of my order, but then she comes back and treats me like I’m bothering her?? So I have to tell her that I didn’t receive my entire order and she walks off annoyed like it’s my fault???? How hard is it to check that everything was given and not be rude towards customers for YOUR mistake?? Both times it seemed like she just wanted to clear the order off the screen. She acts inconvenienced. I hope she doesn’t treat all customers like this. I always say thank you but this girl has ignored me both times and shuts the window. I’d take it to heart, but it just says that she has a bad attitude in general. I wasn’t even a bit rude, so it’s not like she was dishing it back to me. She was just plain old rude. In fact, I’m quite shy so I don’t like having to speak up and ask for anything extra but I will speak up if my paid order isn’t complete. In this case, the majority of what I paid for wasn’t given. It’s not like I’m going to drive off and get back in the long line when only the drive thru is open. It’s not cool to be disrespected over something so small. This girl makes nonissues into issues. Poor customer service. A good attitude makes a world...