Jack in the Box — Restaurant in Gardena

I drove a long distance to come purchase food with my card, after listening to the balance.

You know when you call your card and as soon as you check that you have enough, you hang up ? Yea, I did that.

I got to the drive through around 9:39pm and was helped by a hispanic woman, after ordering a 2 tacos and French fries. I was informed they recently got new machines.

After several attempts through the drive through, the card did not decline, but said unable to process. Unfortunately, I had to pull over and go inside to try again. Now, I only drove this way because I knew I had enough.

I felt so unhappy with the two people helping, male hispanic manager and the one who helped over the intercom. It kept saying unable to process and they mentioned having a new machine again. I then, asked them to manually put the numbers in and he looked as if he did not understand what I was asking.

I called my card to ensure that I was not in the wrong and I was informed it looked like Jack in the box was only checking my balance, not swiping the card. As I told them, they simply said it was nothing they can do. I expressed it was my only form of payment and that I was hungry and they both lacked empathy at that moment, when their machines were the ones that was down. I was inconvenienced out of gas, left with no food, and also felt a bit of discomfort with race because I did not feel like i was being understood in that moment.

I've come here for years, and the most recent time I used the exact card and had no issues. THIS WAS DISSAPOINTING AND...

I was there with my friend ordering a meal. Cashier Patty pursued a conversation with her colleagues. In the middle of our order. She never excused herself with us first. Or telling her colleagues to give her a second while she finished assisting the us. Yet she continued the conversation with them. Wwhich I think one was a Manager name Claudia. I told Patty but it's poor customer service to talk to someone else in the middle of a transaction. So I give them both a 0 for poor customer service. That's being rude and poor educated she was very rude has no mannerism when it comes to the customer's. I confronted her in front of the manager. And after I walked away the manager never spoke to her in regards of what she did. When I went back to the counter I said excuse me. Patty looked at me and ignored me. Again poor customer service. I've been in retail for 10 plus years and I know all about customer service. No matter what the situation is the customer's always right no matter how we feel about them. We have to apologize with smile to always make sure there ☺ happy. It would of been different if I was rude first....

The only issue I had was the drive through which was no fault of the very pleasant staff:A homeless man scared my mom and I he slip in on my side drivers side my window was down to place order.Long story short we said we had no money to give him well he refused.to take no.for an answer he stood there demanding money we said call police he still . refused to leave couldn't drive off another car in front of me.That really scared us both finally he left. I told the girl at the window what happened she apologized.So I put my order in came back around looking to.see if I seen him again. There he was inside Jack in m box 139 th and western. He was mentally ill I could see the faces on the patrons inside they were not pleased he was.standining in middle of the place acting very strange. US not giving him money agitated him.But we were not going to be bullied into giving him money. Frightening experience at the Jack and the Box on 139th and Western and...