KFC — Restaurant in Gardendale

This is by far the worst KFC in the area. The food is generally good....WHEN YOU CAN GET IT. On any given visit, expect to be told they are out of at least one item. And, be prepared for a long wait with errors in the order. The place is obviously manged poorly. Although the workers are busy and apologetic for the experience, the chaos is consistent. The straw that broke the camel's back for me was my LAST visit, where the doors were locked 1/2 hour prior to closing and the drive thru menu board was turned off 1 & 1/2 hour to closing. The reason I was given was the "cook left early and we have no food." - REALLY?? I made a complaint to corporate via phone and their website, only receiving a generic response. Don't know if any improvements since then - I have not been back. Which is sad, because KFC chicken is the best :-(

2 month’s later, I give in and try again...walk in at 7:35 with a coupon for a 12 piece meal. The cashier takes one look at it and says they may not have enough chicken to fill the order! I question him on this and the ultimate response is they are instructed by management to stop cooking chicken at 7:30 so there is no waste when they close at 10 pm....

They managed to fill the order with mixed pieces. So, the rule with this place; treat it like a yard sale. Go expecting nothing, but you just might find...

Very poor communication skills. For one they got two supervisor in the office and drive thru is backed up cause Dear God you got one girl taking orders and bagging herself. The white boy at the front running the cash register doesn't have very well people skills for one he snitches money. And they run out of everything cause know when is saying what they need from the cook so the cook is standing there with a blank face on his shoulders. These guys need training and a new store manager. Yea there was another girl with a headset on but wasn't helping the girl running it she was doing ice and your drive thru was backed up. These are high school kids none but the white girl running drive spoke when we walked in but you could tell she's had enough with her face expressions she needs help you guys. O and they don't have a microwave the white boy is dropping the bacon in the fryer and didn't use gloves to make a sandwich. Besides the girl running drive she's the only one but hold on one more thing they come from around that counter and when they go back neither one I seen washed there hands that's one of the first things you learn and you got it on the doors. Needs help like I said...

On Saturday evening I ordered a 8 piece bucket meal for my family. Before placing my order I was notified that there would be a 15 minute waiting period on chicken. Because the staff was in the process of cooking more due to the fact that another store had to bring them chicken bc this location ran out of items. The lady at the window said " that every kfc was experiencing shortages of items, and that they were all sharing items with other stores". I do believe that the KFC Chain needs to get that handled immediately, but I decided to give 5 stars bc of how well the employees handled a stressful situation. The lady at the window and the other staff were very polite and professional. She was dealing with extremely rude customers and she handled them all exceptionally well. I was very impressed with how well she handled a stressful situation with the food shortage, and the awfully rude people. My order was excellent in fact it's probably the best meal I've ever eaten at a KFC. The food was fresh and the condiments that I requested were all correct. I can't think the employees on Saturday evening enough for a...