Marco's Pizza

First time ordering from this Marco’s tonight. Firstly, the order took over an hour for one pizza and two sandwiches. When my husband called to check the status of the order he was hung up on. When our food finally got to us one of the sandwiches was burnt, had incorrect toppings on it, and was missing the toppings we asked to be on it- we ordered a steak sandwich with only the meat and marinara sauce, not that hard. When it got here it has mayo, cheese, and mushrooms on it and the roll was burnt. My father doesn’t eat cheese (or burnt bread) so the sandwich was thrown out. When my husband called the store again to tell them there was a problem he asked to speak to a manager. When he made her aware of the situation her response was “I didn’t make the order so its not my problem” and “please don’t take your anger out on me.” You are the manager. When there is a problem you are the point of contact to make the situation better. At no point did she ever apologize or even pretend to sound like she cared. Since we ordered through Doordash she said it was their fault. I’m not sure how burning bread and not checking the accuracy of your food is somehow a third-parties problem, but okay. If this is how the company chooses to represent themselves then I do not see them lasting long. Take pride in your food and at the very least be personable and act like you care. I did fill our the survey that is on the receipt so hopefully someone in the company can try to make this situation better.